Macclesfield Hyundai Reviews Summary

Customer Service

Pros:

• "Really thorough and clear information with patient, helpful and very friendly customer support."
• "Louise and Charlotte were absolutely fantastic dealing with my recent service."
• "Excellent customer service from Mark Burrows and his colleagues."
• "Fantastic service from the staff at Hyundai after coming in with a broken car key."
• "Great service from Mark Burrows, got all my finance sorted and paid off my existing finance in record time."
• "Louise in servicing who always goes above and beyond to assist me with all of my cars."
• "Fantastic service again from Charlotte and Sam at Macclesfield Hyundai!"

Cons:

• "Have never had reason to moan about my treatment until this last time, when I received 'unhelpful' answers to a complaint by the new manager."
• "The service manager wasn’t much better."
• "Very poor staff were unhelpful and gave me the feeling they was looking down on me an my partner."
• "Had an entertaining exchange with Andy, one of the salesmen who has a thing or two to learn about good customer service/sales."
• "Rude quarrelsome and belligerent AVOID BUYING LIKE THE PLAGUE."
• "Terrible customer service - Once you have purchased a new vehicle, You have no contact."
• "Good car spoiled by dodgy customer service and servicing from Hyundai Macclesfield."

Sales Experience

Pros:

• "Sales exec Mark was very friendly and informative as we went through the paperwork and he showed us around our new car."
• "Just brought a hyundai tuscon from here. Staff were great very helpful."
• "The experience this time buying the new Kona from Mark Copeland was first class, exactly as it should be."
• "Mark Burrows at Hyundai in Macclesfield today. Whole buying process was so smooth."
• "Wonderful experience from start to finish. Exceptional customer service from Andy Hogan, who kept us updated throughout the process and was a real pleasure to deal with."
• "Me and my partner bought a kona from Callum in the sales team and what an amazing experience we had."
• "Fantastic level of service provided during the part exchange and purchase of a lovely used Tucson from Alan Bond and the team."

Cons:

• "To get the sale sealed they will misslead and lie to you about what you get."
• "I would not recommend this garage at all. We agreed a price on a car, paid the deposit, signed the contract as did they, arranged to collect the car and assumed this meant we had bought a car!"
• "Place is only interested in cars being sold on finance, hp, pcp or all the same."
• "You’re not allowed to speak to a mechanic because she’s worked there ‘15 years’ so if she can’t answer she can find the answer for you."
• "The receptionist here is awful. She does not listen and talks over the top of you, guessing your problem before you have even hit the words out."
• "The man looked over i raised my arm & he turned away & carried on talking."
• "I definitely had moments of wobbles that I hadn’t seen the car in ‘real life’ but dealing with a clearly respectable and reputable garage and with a reassuring salesman - Tom - it was a positive and very easy process."

Vehicle Service and Maintenance

Pros:

• "Had my electric car (ioniq) serviced. It was about £60 (cheapest service ever!), and they even washed & vacuumed the car."
• "dropped my car in with the lovely Louise and charlotte on service yesterday to sort a minor issue out, they rang me several times keeping me informed on what they were doing."
• "I've always had work completed and services done here with a very quick turnaround and done to the highest level."
• "Had a really good open discussion with Simon and Chris about what they had done and why."
• "The service team of Charlotte and Louise are very friendly."
• "The service at Holdcroft Hyundai Macclesfield was second to none."
• "Very helpful and informative. Louise is a great communicator."

Cons:

• "A hire car was provided and to my surprise, the Tucson was with the dealership for 5 weeks awaiting the part to arrive."
• "It's been back 4 times so far in less than 2 months and the alarm still goes off a couple of times a day!"
• "Car was fine for 2 months then middle of January it was completely dead."
• "Thought I'd get a service before going away and got a nasty surprise, broken front coil spring and none in stock."
• "The car has been at Holdcroft now for over 3 weeks but zero progress identifying the problem."
• "Despite being asked to look at the horn which wasn't working, they recorded as 'Green, items okay' on the vehicle health check."
• "Perhaps it is for the whole experience that we paid a lot of money for a car that is a dud that no-one seems able to or wants to sort out."

Communication and Updates

Pros:

• "I have laid out the whole story to Hyundai Macclesfield by email but still they haven't contacted me."
• "Had a service plan with Macclesfield Hyundai since we bought the car five years ago. I really think the staff were friendly, and the updates by phone, text and email were definitely more regular and more helpful on this most recent service."
• "Louise who always goes the extra mile to help, friendly, informative, and organised."
• "Charlotte, Charlotte, Charlotte I can’t praise Charlotte enough for her excellent service in sorting out my car yesterday."
• "Met a young gentleman called James who dealt with us and was very attentive and provided excellent service all the time we were there and on subsequent visits to finalise everything."
• "Louise looked after us with hospitality in the customer waiting area."
• "Louise oversaw the whole process, giving me regular updates and keeping me in the loop at all times."

Cons:

• "We have had no proactive communication."
• "Only one minor point though, sometimes you have to wait on hold for long periods of time before the call was answered but that is a minor issue."
• "I rang up twice last week to be told no update."
• "I'm not sure whether the 1 star is for the KonaEV we have, Holdcroft or Hyundai(UK)."
• "The place was nice, the coffee was good and easy to use while I waited as well."
• "You’re not allowed to speak to a mechanic because she’s worked there ‘15 years’ so if she can’t answer she can find the answer for you."
• "The receptionist here is awful. She does not listen and talks over the top of you, guessing your problem before you have even hit the words out."