Bristol Street Motors Hyundai Bristol South Reviews Summary

Customer Service

Pros:

• "The guys went over and above to help me and sorted out my issue in one simple visit."
• "Paige made the whole process a pleasure, staying beyond the closing time on a Sunday so that we could get down from the other side of Bath to test drive the car."
• "Everybody so friendly and helpful especially my salesman Martin who took the time to explain every feature inside the car."
• "So happy with the level of service I received! Staff were really welcoming, approachable and helpful."
• "Special mention to Lawrence and Martin would were amazing through the whole process of us getting our new family car."
• "Thank you to all of the team at Bristol Street Motor Hyundai for all of your efforts and for going the extra mile."
• "Absolutely fantastic service from the minute we walked in to picking our new car up today, great communication throughout the week with updates, no hard sell just friendly helpful staff."

Cons:

• "They don’t reply to emails, every time you make an online booking they reschedule to several weeks longer."
• "Poor customer service. Visited today to buy a new car. On arrival - no body seems to care to support with the options they have."
• "WHAT IS WRONG WITH YOUR INCOMPETENT COMMUNICATION?!"
• "Worst customer service ever experienced from the service team at this garage."
• "Extremely poor customer service! According to Bristol Street Motors this sticker fixed to a faulty battery says 2 years warranty."
• "Terrible customer service i just needed to get my car sales invoice on email was calling them for a week and everytime been told the same story they're busy and will call me back very shortly which never happened."
• "Appalling customer service."

Staff and Sales Team

Pros:

• "Paige looked after us really well. Very professional, helpful and excellent communication."
• "Aaron Smith was brilliant from the start of us choosing our car to collecting our car."
• "Had great service and advice from James Stadden."
• "James was professional in every way throughout the process and was a pleasure to deal with."
• "Jeff was very knowledgeable, helpful and easy to do business with."
• "I would definitely highly recommend Bristol Street Motors Hyundai and I am very happy with my purchase."
• "The sales team were really friendly, listened to what our requirements were and helped us to pick out the best car for us."

Cons:

• "Poor communication, slow at carrying out the cosmetic repair."
• "Very dissatisfied, I was told by the Bristol St motors call centre that a payment of £127 would be needed for an investigation of the sunroof, and then advised once the fault was found."
• "Offered low price on my car as part exchange as 'it’d probably only be going to auction'."
• "However, returning recently in search of getting a bigger vehicle as I have recently had a child and a feista is no longer suitable, they turned me away, saying that they could not help me."
• "Time wasters! Just sat here for 45 minutes while Tim valued our car to find that they didn’t have the two cars we came into see!"
• "Not only that when made an appointment to test drive a car we turned up and the tyre was flat and it wasn’t ready to test drive."
• "The 'complimentary' wash and vacuum seems to have gone the way of shrinkflation."

Vehicle Quality and Maintenance

Pros:

• "The car was already in great condition, but they took care of any additional minor snags."
• "BEST cars I have driven have been Hyundai."
• "When the car was ready for collection, it was in immaculate condition inside and out, freshly washed."
• "The car was spotless inside and out and generally, in fantastic condition."
• "The car was waiting for us when we collected, spotlessly clean and ready to drive away."
• "A free health check including a video with a car service and MOT."
• "The car is amazing and I can't recommend the team highly enough. 10/10."

Cons:

• "This is the second time that after a service my car gets returned to me with problems."
• "They returned it to me still with a grinding noise."
• "Rude staff. Had my car for 8 weeks for a window switch and leak."
• "They were unable to complete any repairs due to the lack of replacement parts."
• "Vehicle did not receive a proper valet, quick wash down."
• "Repeated issues with the car, this is now the third time in 3 months it’s needed to be repaired."
• "I had my car serviced by these guys October last year, I’ve now had engine and turbo failure."