Jardine Land Rover Reading Reviews Summary

Customer Service

Pros:

• "Jake did an excellent job in helping us getting the car we wanted."
• "I'd like to highlight Nick Wilmot who looked after us from start to finish."
• "Cash was very helpful and did all that he could keeping us informed as to the likely delivery date."
• "Matthew was outstanding in dealing with the service plan company."
• "Chloe was a pleasure to buy a car from. She is genuine and committed to meeting your needs as a customer."

Cons:

• "I haven't interacted with service department much, so can't comment on it, had just a brief call in which I didn't find them as helpful."
• "Terrible service. DO NOT GO THERE IF YOU WANT DECENT SERVICE."
• "The most horrible service issue was that, they promised to give me a call back on Friday or Saturday, I have waited a week, and no one seemed to even care to give me a call back. HORRIBLE!"
• "I was told it is a max of 2hrs and it has been over that. No communication whatsoever."
• "Rang to get a price for diff pinion seal replacement... Afternoon day before the car is due to go in...I get a call to say they cannot do it.... they've not allowed sufficient time and misquoted.... the price should be a £1000 more."

After Sales Support

Pros:

• "He made sure every issues/concerns of ours is addressed, 3 months after sales as well he continues to provide good level of support and very prompt in addressing issues."
• "The after sales follow up calls were excellent and demonstrated a genuine desire to ensure we were happy to with our purchase."
• "Thank you to Ashleigh, Stuart and Terry at Land Rover for taking care of my Defender. Great communication and dedication to get things sorted after such a disaster with the Slough branch. Faith restored, thank you!"

Cons:

• "I received a call when I was travelling the 1 1/2 hours to collect the car explaining they hadn’t noticed one of the wing mirrors casing was dark grey and not the black as expected... After a few days I emailed for an update (no reply!)... yes I am still waiting!!!!"
• "TLDR - bought car, faulty at point of purchase, Jardine’s lied, tried to pay us off to be quiet, reported to Motor Ombudsman who has started an investigation."
• "Our Discovery Sport blew up; they are the only garage to work on it for us!... Fearing a computer problem we informed Land Rover who were more intent on denying liability than worrying about a possible manufacturing error."
• "I have had some issues with Lancaster in the past, all around customer service... so I was reluctant to go back again but thought I would give them the benefit of the doubt as they are my local dealer."

Quality of Repair/Maintenance Work

Pros:

• "Absolute impeccable service from Jardine. They made me feel at ease from the time I dropped my car off to the time I collected it."
• "Great service, brilliant drive-in check-in system. Efficient ordering and fitting of a brake pipe discovered during MoT."
• "Special mention to the guys at Land Rover Reading ! Excellent service from the team and special mention to Daniel Thompson for looking after us and making sure all our questions were answered in a truly professional and courteous manner."

Cons:

• "Having written a glowing review 4 years ago, after previous rubbish service - see below, I'm afraid Lancaster have reverted to being one of the worst businesses to deal with."
• "Unfortunately owning a LR has been a nightmare with constant issues. The last visit they couldn’t locate the issue and didn’t call all day throughout the inspection until the end of the day when the car needed picking up."
• "I have had the worst experience with Land Rover lately. I have brought my car to land rover Reading due to a "Restricted performance" issue. The guys at Land Rover told me that it was related to a Throttle body. I have brought this from Land Rover and replaced this to find out its not the issue."
• "Attempted to purchase an approved used Evoque. Found the salesman to be disinterested and misleading regarding condition of the car."