Address: UNIT 2, The Fountain Retail Park, Dowding Way, Tunbridge Wells TN2 3FB, United Kingdom
Rating: 4.3
based on 126 reviews.
Customer Service
Pros:
"Staff really knowledgeable and extremely helpful."
"I received excellent service from Archie! He went above and beyond to fix the issues with my car bulbs."
"The Gentleman who served me was very helpful and patient, with efficient service."
"Amazing staff. So helpful changing a tricky bulb and also repairing a broken wire."
"If you need want any vehicle audio fitted then Liam is your guy! He is exceptionally helpful, knowledgeable, friendly and professional."
"Archie was so friendly and professional and fitted it without any complaint."
"Very helpful polite and friendly staff at the Tunbridge Wells store, very knowledgeable able to answer my questions."
Cons:
"Not very helpful at all."
"Awful service."
"Terrible service.. ordered a roofbox online and came to collect it, only to find it smashed up."
"Staff seemed very unhelpful! Sent me back and forwards between the counter and the trade counter when I wanted to collect and neither of them could be bothered to check first!"
"Another male colleague came over said to him (very rudly may I add) that he just has to refund it and they don't have it."
"Bulbs required changing and the technician was rude offensive and used totally inappropriate language not to mention treating my vehicle in a disrespectful way."
"One of the most rude and pathetic person was on cycle stand on 31/05/2022 in the afternoon and claiming to be the manager."
Product Availability and Quality
Pros:
"Just popped in to get my bike serviced. They checked my bike our, pumped up my tyres and told me it was in good shape so didn't need a service."
"I bought a mountain bike for my daughter's 18th birthday. It was touch and go whether the store could get it and build it in time, but they did, which was brilliant."
"The child car seat fitting service is free and on my trip was excellent."
"Ordered a digital tyre inflator on my phone in the morning and collected it on my lunch break, helpful staff and a seamless process to collect my item."
"Impressed by 1. they included a few minor extras at no extra charge."
"Thank you so much Liam at the Tunbridge Wells store for fixing the chip/tiny crack in my windscreen."
"Had my windscreen repaired at tunbridgewells branch a chap called Liam was very helpful and has done a fantastic job."
Cons:
"This is the 3rd time now Halfords have sold me the wrong bulb!!"
"Bought 2 electric bikes, allegedly ready for the road. Electric assist bike has no charge, despite being told it was fully charged, and tyres were flat."
"Very poor experience while returning an item bought with a voucher that comes with Halford premium motor club membership."
"An absolute joke. Ordered a stereo in time for Christmas. Didn’t arrive."
"Pretty disappointed in the service. Came in this morning as I had a warning light come up on my car and was promised they would have a look and get it fixed."
"Ordered a balance bike and paid an additional £10 to have it assembled, the bike wasn't ready on collection day."
"These mats are supposed to be a factory fit. the driver side is constantly getting stuck on clutch pedal."
Store Experience
Pros:
"Excellent well managed store."
"Staff were smiling and seemed happy to be helping people."
"Absolutely amazing staff, who are always eager to help."
"The store was not busy so collection was quick and easy."
"Looking for a battery for my wife's 22 year old Audi TT. Visit to Halfords and they had one at a great price."
"Excellent service from the TW Halfords team of Stefan and Matt on the tills and supported by Simon (the Manager)."
"Both were very friendly and helpful."
Cons:
"I find the staff generally okay if unenthusiastic. However, having just taken a trip mid week before 5pm to find the store closed I'm unimpressed."
"The story is very large and the staff are very helpful where has a lot of products to purchase ranging from car accessories to bicycles and bicycle equipment. However I find the store is very uninviting and difficult to find something if you are just browsing."
"Total lack of customer service. Having purchased items, I asked when they would have more in stock, to which the sales assistant said 'Dunno'."
"Big waste of time, slow and incompetent."
"No staff, waited for 15 minutes while other members of staff basically ignore you."
"Awful shop terrible customer service store manager hasn't got a clue."
"very unprofessional staff made an app for Saturday 4:30 to have a dash-cam fitted got there at 16:15... very disappointed."
Efficiency and Professionalism
Pros:
"Work was completed quickly."
"The service from the team on the bike section was excellent."
"I had a roof box fitted today, they fitted me in earlier than my appointment time."
"Guy installing my dashcam was first class. Couldn't have asked for better."
"Changed both front lights bulbs and then sorted an issue thanks to my stupidity with no fuss and all was done in less than 15 mins."
"I was attended to as soon as I arrived at the store and the repair was completed in 30 minutes."
"Had a chip in my windscreen repaired. Excellent service, would definitely recommend."
Cons:
"Slow service by inadequately trained staff who became rude and flustered when being asked questions as a queue was building."
"The price charged for a bike service was also more than quoted as well as further add ons which made the total cost a lot more than expected."
"Was left waiting 20 mins to talking to apparently the only person who can book fitting slots."
"I did not receive the notification that my order was in store."
"2 weeks later I had to chase up to find out what was happening."
"Went to collect part, was told not been picked to busy, and part was on shelf and to help myself, feel this is not acceptable if offering a click and collect service."
"Appalled at the service I received from Tunbridge Wells store."