Harper and Cooper Opticians Reviews Summary

Frame Selection

Pros:

• "A broad and very stylish selection of frames for all tastes and price points."
• "The frames are absolutely beautiful and suit me perfectly."
• "Came in for a free style session and spent a lovely 40 minutes choosing my frames, so much choice!"
• "They had the most fabulous selection of glasses, the team listened to my preferences and found me the perfect pair."
• "A huge selection of fabulous frames, ranging in price, there is something for everyone."
• "If you're after frames and looks that are different to other opticians in Cheltenham, H&C are just fab."
• "So many lovely frames to choose from. Love my Caroline Abram glasses."
• "The range of glasses that they stock are exciting and very fashionable."

Cons:

• "Purchased a pair of (Booth & Bruce) glasses and they were ill fitting."

Customer Service

Pros:

• "You feel almost a part of their family, you can tell they really care about their job."
• "Always difficult to find a new optician - but so pleased that I chose Harper & Cooper."
• "From ease of booking an appointment online to getting new glasses and every step in between they were truly top notch in customer service."
• "A wonderful friendly service from everyone."
• "Fantastic Service; The entire team helped me through my first non-chain experience."
• "I'm not usually one for leaving reviews, but I really struggled with getting my glasses right and this fab husband-wife (and eternally patient receptionist) put a lot of time and effort into getting it just right for me."
• "Everyone is super friendly and helpful. I can recommend not just for adults but children too."
• "The service I received here was amazing. I felt the welcome as soon as I entered the premises."

Cons:

• "My husband has his glasses made and after a few days, he felt uncomfortable. Went back to the optician, but was told not under warranty anymore!"

Professionalism and Expertise

Pros:

• "Could not have been more happy with my new glasses / specs, but also the very professional and kind service I received."
• "Amardip identified and confirmed the tear and arranged an immediate appointment at Cheltenham General where within 4 hours I had received the urgent laser treatment I needed."
• "Optician spotted that prescription for my existing distance glasses (from an unnamed high street chain) were wrong - new glasses so much clearer and no eye fatigue now."
• "Harper immediately knew I had a detached retina and immediately contacted the hospital and arranged for immediate appointment with consultant at Cheltenham hospital."
• "The whole experience is friendly and personal - you feel like you are being treated as an individual and that the staff really care."
• "Professional, efficient, reassuring, kind. I had some alarming symptoms and was grateful to be fitted in."
• "Always excellent service and such a personal touch. I’ve been having regular check ups with H&C for the last 4 years and I feel very looked after and supported throughout."
• "Lady optom was very good and truly answered any queries I had thoroughly."

Cons:

• "I had my eyes tested at Harper and Cooper, I did get my glasses made somewhere else, but when they came back I couldn't see through them had them tested again by another optician and totally different would never go there again now I have to pay again."