Specsavers Opticians and Audiologists - Ashby de la Zouch Reviews Summary

Customer Service

Pros:

• "All staff were extremely helpful and were able to assist me with any questions I had."
• "Thank you for making my experience worth the visit and keep up the good work 👏🏽."
• "Super impressed with Elina in the Ashby branch today, Elina was very professional in the eye test given and was very clear explaining to me about my eyes condition and details!"
• "This specsavers has always been brilliant with our family and we have always loved coming."
• "The whole team are always so friendly and helpful."
• "Been to the store for the first time today and the service was fantastic in every way."
• "I cannot thank the team enough for their incredible customer service."

Cons:

• "WORST CUSTOMER SERVICE - E V E R. spent over £300 on 2 pairs of glasses back in October 2019, went back a month later to say I was still struggling with the right eye lens as could not clearly see anything through it."
• "Spent £300 on glasses that I couldn't see out of properly. Totally fobbed off with different excuses as to why."
• "Staff felt untrained."
• "Poor service and poor communication I will not be returning to Specsavers again."
• "Optician was very patronising."
• "It feels like they are there to push products on me than help me."
• "We were given them by someone who obviously didn't want to be there."

Store Experience

Pros:

• "Specsavers stores offering Eye tests, contact lenses and Spectacle lenses. Prime city position."
• "A great experience from start to finish, the new store looks incredible, and it was reassuring to be told by the staff of the new facilities upgrade to hospital grade, top of the range equipment."
• "This store is so welcoming! Probably one of the best Specsavers I’ve ever been to."
• "The new store is wonderful, very spacious and bright!"
• "They have just moved to a bigger premises up the road and the new store is so spacious."
• "I was Covid secure with temperature checks, staff wearing full PPE, very sanitary and felt comfortable trying glasses on."
• "Lovely new store, came in with my son to get his glasses sorted as they were slipping down his nose, the lady that helped us called kaysie was really helpful and sorted them within 5 minutes."

Cons:

• "No own parking but parking nearby."
• "The walls were also dirty."
• "I wasn't made aware by the staff of the two for one offer."
• "Only downside it's a Linedance club! .. If you wanted to dance you had to get up quick otherwise the Line dancers dominated the whole of the floor !!"
• "There are not enough seats for waiting but luckily we didn’t need to wait long."
• "But rest of experience I did not enjoy."
• "Prices have shot up."

Product Quality

Pros:

• "Wide range selection of glasses."
• "Great selection of glasses for everyone."
• "Nikki was brilliant in helping select the best frames for me."
• "I'm really happy with my new glasses! Thank you Lynne 😊"
• "They repaired my husband's glasses, which looked like they were ruined."
• "Fabulous service from all the staff that we talked to and purchased some lovely glasses."
• "The eldest is excited about getting his new designer spectacles."

Cons:

• "Had eyes tested elsewhere and it turns out my eyesight hasn't changed at all in one eye which is very different to the prescription Specsavers gave me."
• "I waited 3 week for them, they came and were wrong."
• "If I wanted them replaced I would need to pay £64."
• "Not happy with the quality of my varifocal glasses! For reading purposes they are worse than my old ones!"
• "Told me I needed glasses. When I got them I couldn't see with them."
• "Then this evening on taking a closer look at my son's glasses they hadn't bent the frame whatsoever they had just soldered the screw."
• "A total waste of time and money, terrible customer support."

Professionalism and Expertise

Pros:

• "I have a long standing issue with a conjunctival haemorrhage. Kully at this location has been very helpful in ruling out various potential issues."
• "James always goes above and beyond to make sure his customers are looked after and leave knowing they can trust they are in the best hands."
• "The gentleman that did my eye test was so knowledgeable and thoughtful."
• "James & Kully were excellent, very professional and thorough."
• "Kully was very thorough with giving me advice and information on my eye health."
• "Special mention to Kuljinder (Kully), Optician Director for his care shown and for his professionalism."
• "Kully (the Optician) was first class."

Cons:

• "Why Do they NOT believe Screens Cause Myopia?"
• "It's now almost five years since you told me I had cataracts in both eyes and recommended reactolite and varifocal glasses. Just been for my latest eye exam at an actual opthalmologist and guess what still no sign of cataracts!"
• "Disappointed as my wife has been a customer for over 10 years and following recent cataract operation phoned to ask about having a lense removed from her quite new glasses, as advised by the hospital. She was told they do not do that and could not help her."
• "Optician was very patronising."
• "Optician was very patronising however offered me some (even if glaringly obvious) advice regarding my lenses."
• "The poor trainee girl was left to it and kept going to her manager for advice."
• "Staff were very flustered and unsure about how to transfer care from another branch."