Address: 455 Manchester Rd, Bolton, BL3 2RG, United Kingdom
Phone: +441204387767
Rating: 4.4
based on 105 reviews.
Customer Service
Pros:
"Received excellent service today."
"The staff at the premises to be very helpful and informative, when I made a purchase and the speed of the delivery made a purchase a Very enjoyable experience in the premises."
"Lovely helpful staff. Can't fault then at all. Thankyou Paul Davies staff.π"
"All in all a very pleasant shopping experience and pleasure to see a company that goes that extra mile in giving great customer service."
"The staff of the store provided excellent service."
"First class friendly service provided by Stuart from the sales team."
"Fantastic service, Karen was very friendly and professional, available on her rest days for any questions/advise."
Cons:
"Paul Davies staff were decidedly unhelpful at that point."
"Dreadful service from this company. ordered a dishwasher at the end of July - delivered in October. Poor communication, missed the promised delivery times."
"Then over a month later told that they can't get it into the country. Left me out of pocket and nothing but an attitude of they don't care about customers."
"The worst customer service I ever received, do not fooled by 5 stars reviews!! they are fake! Read the one star reviews!"
"This branch staffs are extremely rude and ignorant!"
"Awful after sales experience with this company and AEG."
"The rude attitude of Paul Davis Bolton branch staff (Nicky orVicky) made me very upset and push me to the edge!"
Delivery & Installation
Pros:
"Was delivered today with no problems even took my old appliance away with a little extra charge."
"Kept in the loop about delivery, got a phone call to confirm day and time slot which was a 3 hour window."
"Fitters arrived on time, were polite efficient and cleaned up after themselves."
"They even rang the next day to arrange a collection time."
"Purchased a hotpoint electric cooker, outstanding customer service and were very helpful, The installation team was great and phoned 1/2 hour before arrival."
"The two delivery men were very careful, thorough and professional, I couldn't fault them."
"Delivery was prompt as arranged."
Cons:
"But when we explained to Paul Davies the oven hadn't been delivered with a cable we were told on two occasions they don't come with one."
"I was charged (Β£45) for re-delivery and received no response to my complaint."
"They refused to take the old one away due to an error in their online form."
"When the delivery man came they dumped the new one in the kitchen and wouldnβt wait for my husband to remove a cupboard door to get the old one out."
"I paid for delivery and ultimatelyβ¦didnβt get delivery!!"
"The 'Paul Davies Couriers β Specialist Appliance Delivery' carriers were initially only prepared to drop the machine at the doorstep."
"The delivery staff also left rubbish strewn over the ground outside which I then had to pick up."
Product & Price
Pros:
"Places like Currys and kitchen showrooms only have limited selection of appliances. Paul Davies has a large range of kitchen appliances available for viewing."
"I would recommend this cooker wholeheartedly, and am very pleased with the service from Paul Davies."
"Supremely helpful advice. I had a machine in mind but was offered a considerable saving on another high quality brand."
"I've bought a couple of electrical appliances over the years from Paul Davies and have always been very pleased with them and never had any problems, they recently price matched a item for me saving Β£150.00."
"The Blomberg is exceptionally accurate, the oven bakes beautifully, with a very even, smooth finish."
"The range of appliances is quite large, from basic to all bells and whistles, cookers for gas, and halogen hobs, and induction hobs, and larger ranges, a wide range of fridges and freezers up to american models, also washing machines and dryers in a range of prices."
"A really good selection of appliances in the showroom at great prices."