Paul Davies Kitchens & Appliances Reviews Summary

Customer Service

Pros:

• "Received excellent service today."
• "The staff at the premises to be very helpful and informative, when I made a purchase and the speed of the delivery made a purchase a Very enjoyable experience in the premises."
• "Lovely helpful staff. Can't fault then at all. Thankyou Paul Davies staff.👍"
• "All in all a very pleasant shopping experience and pleasure to see a company that goes that extra mile in giving great customer service."
• "The staff of the store provided excellent service."
• "First class friendly service provided by Stuart from the sales team."
• "Fantastic service, Karen was very friendly and professional, available on her rest days for any questions/advise."

Cons:

• "Paul Davies staff were decidedly unhelpful at that point."
• "Dreadful service from this company. ordered a dishwasher at the end of July - delivered in October. Poor communication, missed the promised delivery times."
• "Then over a month later told that they can't get it into the country. Left me out of pocket and nothing but an attitude of they don't care about customers."
• "The worst customer service I ever received, do not fooled by 5 stars reviews!! they are fake! Read the one star reviews!"
• "This branch staffs are extremely rude and ignorant!"
• "Awful after sales experience with this company and AEG."
• "The rude attitude of Paul Davis Bolton branch staff (Nicky orVicky) made me very upset and push me to the edge!"

Delivery & Installation

Pros:

• "Was delivered today with no problems even took my old appliance away with a little extra charge."
• "Kept in the loop about delivery, got a phone call to confirm day and time slot which was a 3 hour window."
• "Fitters arrived on time, were polite efficient and cleaned up after themselves."
• "They even rang the next day to arrange a collection time."
• "Purchased a hotpoint electric cooker, outstanding customer service and were very helpful, The installation team was great and phoned 1/2 hour before arrival."
• "The two delivery men were very careful, thorough and professional, I couldn't fault them."
• "Delivery was prompt as arranged."

Cons:

• "But when we explained to Paul Davies the oven hadn't been delivered with a cable we were told on two occasions they don't come with one."
• "I was charged (£45) for re-delivery and received no response to my complaint."
• "They refused to take the old one away due to an error in their online form."
• "When the delivery man came they dumped the new one in the kitchen and wouldn’t wait for my husband to remove a cupboard door to get the old one out."
• "I paid for delivery and ultimately…didn’t get delivery!!"
• "The 'Paul Davies Couriers – Specialist Appliance Delivery' carriers were initially only prepared to drop the machine at the doorstep."
• "The delivery staff also left rubbish strewn over the ground outside which I then had to pick up."

Product & Price

Pros:

• "Places like Currys and kitchen showrooms only have limited selection of appliances. Paul Davies has a large range of kitchen appliances available for viewing."
• "I would recommend this cooker wholeheartedly, and am very pleased with the service from Paul Davies."
• "Supremely helpful advice. I had a machine in mind but was offered a considerable saving on another high quality brand."
• "I've bought a couple of electrical appliances over the years from Paul Davies and have always been very pleased with them and never had any problems, they recently price matched a item for me saving £150.00."
• "The Blomberg is exceptionally accurate, the oven bakes beautifully, with a very even, smooth finish."
• "The range of appliances is quite large, from basic to all bells and whistles, cookers for gas, and halogen hobs, and induction hobs, and larger ranges, a wide range of fridges and freezers up to american models, also washing machines and dryers in a range of prices."
• "A really good selection of appliances in the showroom at great prices."