Sainsbury's Reviews Summary

Store Management and Staffing

Pros:

• "The staff are friendly."
• "Pleasant staff on the checkout tills and always with a smile on their faces."
• "Excellent service from the friendly staff."
• "The staff I encounted were all friendly and helpful too."
• "Large store with a good range of clothing and other non-food items. The staff I encounted were all friendly and helpful too."
• "Great store with very helpful staff."
• "Nice spacious supermarket. Big car park also has a cafe sort of place on the first floor. The supermarket seems to be well stocked with most produce."
• "Staff don't mind going to look out the back for an item if it's not on shelf too."

Cons:

• "Sometimes the fruit and veg aisles are completely empty. Staff just shrug their shoulders when asked about it."
• "Few staff anywhere to be seen either."
• "Personal very kind, but they don’t accept old money even when giving it to me as change."
• "It's quite simple really. Not enough staff."
• "Two areas that could be addressed- 1 More staff are needed to speed up the check outs and address any queries from customers not able to find particular items."
• "Should someone tell the staff at Springfield they close at 10PM, got there at 8.45PM loaded my shopping trolley. All tills closed?"
• "They hire rude security staff with zero manners like Jordan who lack skills and customer service and don't take his job seriously."
• "We visit the Queen Vic regularly. The food is fabulous and the staff couldn’t be more helpful and friendly."

Store Cleanliness and Maintenance

Pros:

• "It's a nice bright clean supermarket to shop at with good quality food."
• "Large car park, supermarket well situated. Bright, clean, spacious."
• "Nice well kept and cleaned, and amazing Barbie display."
• "Large store with a hot counter, susi counter, delicatessen counter, large clothes section and large housewares section. Generally clean, never fully stocked."
• "Ample parking and wheelchair access. Nice and clean and friendly polite staff."
• "Having only ever been in a 'regular' sized Sainsbury's I couldn't believe this store. The choice was huge, the store really bright and clean."
• "Clean, Covid safe. Wide range of products available including clothing still available, when I visited, due to the store being all on one level. Really helpful for getting baby clothes that have been essential."
• "This is a lovely store and had a wonderful layout very clean and tidy and staff seem happy enough to be working there."

Cons:

• "But in the last 3 years, it's just got worse and worse. Food and rubbish allover the floor, everything looked a bit unkept."
• "Then I made a mistake of using their toilets. Jeesh! I've been in some questionable dive bars in my life and they had cleaner facilities!"
• "What a dump. Food and rubbish allover the floor, everything looked a bit unkept."
• "Having packed 3 boxes cat food, 2 x 53 wash persil liquid and pints of milk and other items on top of crate, some of my goods were squashed and unusable."
• "Went upstairs to have a breakfast at the cafe but needed the gents toilet first and to say it was disgusting is an understatement made me think if that is what the toilets are like what's ot like behind the closed door of the kitchen, turned my stomach over so I passed on the breakfast and went elsewhere."
• "Went to coffee shop upstairs, second time in recent months, complained last time about how scruffy it was,and sad to say today exactly the same, first impressions dirty and untidy, didn't stop to have anything to eat or drink."
• "This place has gone downhill rapidly, it looks run down and dirty it’s in need of a deep clean and general revamp."
• "Nice store layout but grocery items out of stock & would have bought clothing but fitting rooms closed & customer services unhelpfu. Checkout cashier very slow our cream was starting to melt by the time we were though."

Product Availability and Quality

Pros:

• "Most of my orders have been fulfilled."
• "One of the better supermarkets in Chelmsford to be fair to them, with the best parking and accessibility options compared to others."
• "A Very large Sainsbury's with a good selection (compared to others) the cafe upstairs isn't bad either."
• "Takes pride in quality produce and goods but possibly more expensive than others."
• "Pleasantly surprised with layout and range of items on sale."
• "It's a massive super store, however, for the time visitor the layout is a bit of a mess."
• "Pleasently supprised. Fresh food products are definitely of a better quality than other local supermarkets."
• "Great Sainsburies, well stocked and a clean and tidy store."

Cons:

• "The last 3 years, it's just got worse and worse. Every few weeks we get a Sainsburys delivery. Which often consists of missing items, squashed items, old rotting fruit/veg, short use-by dates etc."
• "Some fresh food options can have very limited lengths though, so ensure you check all food dates and check the actual food itself, not just the date."
• "A lot of plastic free packaging though still massive room for improvement! Especially in the fruit and veg aisles! Nothing there should be in plastic or any kid of non compostable packaging!"
• "Massive store but Shame quality isn't big to meet expectations. Customer Services are useless and expecting to travel 85 miles back to store just for a refund."
• "Empty shelves during several visits recently, frustrating as the only reason to visit such a large store is to get everything you need in one place."
• "The restaurant has good prices but can be incredibly slow."
• "This supermarket is okay but just like every sainsburys so many shelves are empty so your taking a big risk if your visiting for more than just a few items because chances are there will be some items that they haven't stocked on the shelf."
• "Good place to shop, especially at 7am (quiet, no aimless wanderers getting in the way). Over the last six months the store has changed, they reduced the product range to make space for Argos in store, this has resulted in some odd selections."