Land Of Beds Reviews Summary

Customer Service

Pros:

• "Jan was so helpful and did her best to get our mattress to us in fast time."
• "On the day of delivery I was contacted beforehand from Darren, when they arrived they were very friendly, respectful and helpful."
• "Fab service in store and such friendly staff."
• "Professional, efficient and friendly especially Nicola who I had the pleasure of dealing with."
• "Marcus, you impressed us and you deserved the sale. We hope you are recognised for your excellent service!"
• "The ladies at customer services here are so kind and helpful."
• "Customer service has been friendly, professional and helpful."

Cons:

• "Customer service promise calls back, but they dont happen."
• "Managers don't call back. Missed delivery dates and delivery people who have been 'plotting their route' for six days."
• "Terrible customer service too."
• "The customer service was shockingly bad and nobody was managing my problem without me calling everyday to chase."
• "Their customer service is terrible: no option on the menu to speak to Customer Service."
• "Customer Service is totally useless: rude, unprofessional, takes no responsibility whatsoever."
• "The customer service is appalling they just don't care."

Delivery & Product Quality

Pros:

• "She said it would be delivered toward the end of the week and lo and behold there it was."
• "Delivery was prompt and again very professional."
• "They even helped us get it delivered before Christmas!"
• "Delivery went smoothly and we were able to track our order before being booked in for a date."
• "Order was delivered in the projected timescale by Tony - very polite and great to have advance phone calls from them before the van arrived."
• "The bed was delivered on the arranged date. It is very comfortable."
• "Efficient service, polite and professional at all times, delivered on time as promised."

Cons:

• "I bought a mattress 7 weeks ago still not had delivery!"
• "Shocked to find it came flat packed."
• "The beds arrive a number of weeks later both damaged and not the same bed."
• "Absolutely a joke my mattress has seemed to have turned ghost was meant to be delivered Friday and didn’t turn up."
• "The reality: the mattress was WEEKS delayed and no one cared at Land of Beds."
• "Placed order for a pillow on 27th April, delivery expected with 14 days (still long time) anyway it’s 21st may and still no pillow."
• "We were told 8-11 days for delivery. 20 days later we are still waiting."

Product Satisfaction

Pros:

• "Had a warranty claim on a bed which was dealt with swiftly."
• "Great website with all the information I needed to make my purchase."
• "I recently bought my new bed from here and I am delighted with it."
• "I was very impressed with the service and the quality of products."
• "Really lovely shopping experience that was relaxed unlike the hard sell I hate in other bed shops."
• "Fantastic service - really helpful staff."
• "Top quality product especially like hypnos and Millbrook."