Stellar Vets Littlehampton Reviews Summary
Category: Veterinarian
Quality of Veterinary Care
Pros:
- "David dealt with the issue that was supposedly 'not a problem'."
- "Our elderly Labrador has been treated like a king and been given fantastic treatment."
- "David and David are both so patient, kind, and knowledgeable."
- "David highlighted the problem almost immediately as blocked anal glands which he dealt with."
- "David gave Obi a thorough check over and offered me peace of mind that Obi would bounce back within a day or two."
- "David checked all other paws, gave injection and course of antibiotics."
- "David was wonderful with my stressed moggy and it was such an easy visit."
- "David and his team are so caring."
Cons:
- "Wasn't happy that they had given my cat 15 tablets of antibiotics that were out of date by 5 months."
Customer Service and Communication
Pros:
- "All staff spend time explaining and guiding you through any concern over your dog, even with some humour at the right times."
- "It is particularly nice to be remembered as a client and treated like an equal."
- "I appreciate that I can book and pay for appointments online."
- "David has always been on hand throughout and has looked after Barney and reassured us when needed."
- "David was so caring and professional, and took time to advise me on the do's and don'ts of puppy care."
- "David is very professional, friendly and approachable and listens to your concerns."
- "David is knowledgable, caring and kind. Putting both animals and humans at ease."
- "David is exactly the kind of vet you hope to see; knowledgeable, patient, kind, caring and professional."
Cons:
- "Parking isn't great (you have to pay.... if you can find a space), appointments tend to run a little late."
- "The only thing I would say is follow up appointments, for the same issue, I would suggest should be at a lower rate of charge."
Online and App Features
Pros:
- "The app they use is absolutely fantastic and so reassuring."
- "I appreciate that I can book and pay for appointments online, but if I need to call I know that I can."
- "The pets app is also an additional way to keep in touch and works very well in my experience."
- "The Pet App is fantastic and I wish we had it available for our previous dog."
- "Their App too is a really innovative tool to enable us to stay in touch through a messenger service."
- "The app is totally fab too."
- "The Buddy Unlimited plan helps us to keep her fit and well."
- "I highly recommend Stellar Vets and their wonderful team."
Cons:
Value for Money and Plans
Pros:
- "The Best Buddy Plan which gives you complete peace of mind."
- "Saved over £150 with their monthly scheme which is amazing!"
- "I would definitely say get 'Best Buddy's'."
- "Their Best Buddy care plan means that we don’t have to worry about certain costs as spread throughout the year."
- "The £29 a month programme is great value and ensures Bentley is up to date on everything and well cared for."
- "The monthly care package is excellent value for money."
- "The Best Buddy Unlimited package too!"
- "The Best Buddy plan is worth every penny, you get so much included in it."
Cons:
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