Cineworld Cinema Hull Reviews Summary

Screen and Projection Quality

Pros:

• "Nice environment and sound quality of the films is very good. Friendly staff."
• "This is the best cinema ever! The 4DX is amazing and so immersive."
• "Always enjoy visiting cineworld, the seats are comfortable and I like the stadium seating."
• "The screening room was really big, with reclining seats. We were the only 2 in the room."
• "Great cinema. Easy to get to from north or west of Hull. Lots of screens and really comfortable seats."
• "I LOVED THIS THEATRE, A HUGE COLLECTION OF FILMS AND SCREEN TYPES. FROM SUPERSCREEN TO 4DX."
• "Cinema uses 4K digital projectors with 3D support and Dolby Atmos enabled."

Cons:

• "Small irritating blue spot near centre of the screen the entire film."
• "The image stretched and projected over the exit sign and door which really takes you out of the experience."
• "We went to watch transformers 4 weeks ago and the screen had 14 blue dots spread across the screen."
• "Screen 8 had a blue dot in the middle. The picture was fuzzy and slightly washed out."
• "The 3D side of it was a bit of a let down. The film seemed dark and the 3D glasses made it a little darker."
• "Went for a 4DX movie but it wasn't in 3D so can't have been 4D!"
• "Basically 4DX is like watching a pirated movie on a deep sea fishing trawler whilst being kicked in the back by an angry midget."

Customer Service

Pros:

• "Nice environment and sound quality of the films is very good. Friendly staff."
• "Service was good however my partner really wanted the ice cream with the hot sauce and we were told that they couldn't do it due to the refurbishment."
• "A really nice cinema with very helpful and friendly staff."
• "Staff were very friendly and helpful."
• "The staff at Hull are very helpful and friendly."
• "Staff were friendly, polite and very professional."
• "The young staff m/f were so friendly and helpful !!"

Cons:

• "Staff weren't that bothered when we mentioned it."
• "Very poor customer service from ushers, as if we were invisible, not one of them acknowledged us."
• "Found I had to wait to buy tickets at the food and drink counter as they was no one on the tills but yet three staff stood about talking."
• "Unfortunately like many places in Hull our Cineworld is lacking behind others around the country."
• "What a massive waste of money the half finished revamp is when the you have the most uncaring most incompetent staff and the worst customer service skills we ever come across within the leisure industry in 22yrs of taking my family to the cinema..avoid this venue its in a down run area of hull for a reason i suppose."
• "Complete lack of staff on any ticket or food counters."
• "poor go else where baldly run by kids and over priced tickets food is over priced films run late just go home and watch a DVD really hard work parking is a nightmare it's such a shame cos it's could do so much better ...let down"

Facilities and Cleanliness

Pros:

• "Unfortunately the cinema itself was clean with no problems but the film and experience was ruined by 3 people in the cinema constantly talking and laughing."
• "Clean and nice facilities. Outdated, in need of a re-vamp to bring it in line with the likes of Castleford and Sheffield. Possibly adding an IMAX, superscreen or other premium experiences."
• "This place has just been refurbished, it looks outstanding inside now! The floor is like a mirror and LED lighting, SuperScreen is amazing!"
• "Haven't been for a while, place looked really good after the revamp. Everywhere was tidy and clean."
• "Nice clean cinema very helpful staff and plenty of free parking, food and drinks are a little bit expensive but on par with other cinemas."
• "Cinema is lovely and clean, including the toilets which we obviously had to visit."
• "Clean and nice facilities. Overall great cinema."

Cons:

• "Sometimes the snack counter service can be very slow if a new release or a popular film is showing and the toilets aren't always the cleanest."
• "The ladies toilets smelt really strongly of urine."
• "The room was painfully cold and the sound system was really off."
• "Compared to the other cinemas around the area, it isn't the greatest. It is a bit dirty and needs a bit of maintenance."
• "Cold in there presently though as it is currently undergoing building refurbishment."
• "Shocking that in 2023 places still only make a token gesture to accommodate people with disabilities."
• "For, what I think to be, a new build. The disabled toilets aren't big enough for wheelchair users."

Value for Money

Pros:

• "Even better, we visited on national cinema day so was only £3 a ticket."
• "Fantastic cinema with great seats and a great view of the screen from every seat. Weekday tickets are a fair price."
• "I have the meerkats app so got 2 tickets for the price of 1."
• "Using Meerkat Movie offers meant great value for money."
• "Very clean cinema. Only 4 pounds for student ticket, far less than most cinemas these days."
• "Reasonably priced tickets and pop corn."
• "Our 'go to' cinema. I can book and pay online with small discount."

Cons:

• "Costs a fortune....but all cinemas do to be fair and they wonder why it's always empty most of the time."
• "Tickets are a bit expensive if you don't have a ultimate card."
• "Great cinema, as are most Cineworlds, but nearly double the price of competing chains."
• "The cinema is nice enough i suppose but they are too expensive."
• "Enjoy taking my children there but feel maybe it's about time prices where reduced compared to other cinemas in Hull. Cineworld is a lot more over priced."
• "Not worth £18+ for a seat."
• "Overpriced compared to Vue Hull (£4.99) with better seat or Odeon Hull (£4.00)with free car park."