Furniture Village - Leeds Reviews Summary

Customer Service Experience

Pros:

• "Aamir came to assist us as well as completing the paperwork for our furniture and he was very personable, knowledgeable & just a really nice all round guy, nice coffee too!"
• "Very happy buying our sofa recently with Tanya. She was very helpful and very patient while we took our time in making the decision."
• "Tanya Comanici - Sales Consultant at Furniture Village was very knowledgeable and professional in her interactions with us a few days a ago as we made a purchase."
• "Excellent customer service. Richard greeted us on arrival and took us to the products that we needed."
• "Sales assistant Richard in the Birstall store was fantastic. Immediately greeted us and introduced himself."
• "Great Service and customer support from Tanya Comaneci. She was very kind enough to walk me through the details."
• "Had a lovely experience with Haaroon Saleem in store. I found a sofa I loved in clearance and he assisted me with finding out the relevant information required."
• "Served by a lovely salesman called Sayed. He was very helpful and couldn’t do enough for us when buying a dining table and chairs."

Cons:

• "Ordered a table in July, given 9-11 weeks for delivery. Heard nothing from Furniture Village. Had to chase and chase."
• "This company are so welcoming when you go in their store and helpful, but once you pay your money that's where it ends."
• "Ordered a wardrobe and took 2 months for delivery. However, there is a surcharge even if the cancellation is on next day."
• "If I could provide a rating that dips below zero, Furniture Village Birstall would be the deserving recipient."
• "We ordered 3 chairs on 10 Feb. The chairs came, where assembled & one was faulty. I've made several calls & am constantly told someone will get back to me & never does."
• "We bought a sofa a month and a half ago, unfortunately, from this unfortunate place. to this day we are waiting for assembling the sofa because each part is separate."
• "I would never buy from these again. I have had a bed and some of the buttons came off and the legs are not right."
• "Absolutely appalling service ordered a dining table and chairs In Feb 22 was told it would be 14 weeks, delivered me the wrong set in September 30 weeks later."

Product Quality and Variety

Pros:

• "EXCELLENT service and products very competitive prices."
• "We had our furniture purchase today for our new home at Furniture village, Leeds. It was such a great experience."
• "Purchased a sofa today, Sayed took the time to advise me and my partner about the wide range materials and colours available to us."
• "Visited a few days ago and went back to order today. We were dealt with in a very friendly, professional manner by Tanya."
• "The bed arrived sullied with blood stains. It was a horrifying sight, a shocking testament to the company's lack of quality control."
• "Just purchased a dining table, three chairs and a bench from Arshad and the team. Awesome customer service and brilliant variety of quality products."
• "Bought a sofa in April from Birstall. Was dealt with by Haaroon who was great. Sofa arrived 3 weeks ago and love it."
• "Super product range, we were looking for sofas, hundreds to choose from, excellent prices, good quality."

Cons:

• "The table arrived and it was damaged!!!!!!! Now having to wait for a replacement."
• "And reading reviews of people saying when they finally get there items they are damaged so I am not hopeful at all."
• "The sofa is good, to be fair, but unfortunately the velvet fabric on the corners of the sofa was torn."
• "My husband and I bought a sofa from Furniture Village yesterday and were very happy with the service provided."
• "We bought a sofa a month and a half ago, unfortunately, from this unfortunate place... and soiled the sofa with blood in many places."
• "The sofa arrived 3 weeks late. And it arrived damaged."
• "Dining chairs not fit for purpose. Colour transfer from clothing on first time of use. Won’t clean off, even using a professional cleaning service."
• "Above is the response I got after the ongoing saga of damaged furniture being delivered and replaced from 2015 to 2020."