KFC Warrington - Alban Retail Park Reviews Summary

Customer Service

Pros:

• "The staff is obviously trying hard and is friendly."
• "Had to ask staff to clean one which was done quickly with no fuss."
• "Young girl who served. Lovely."
• "Staff were very helpful."
• "Pleasant, friendly and helpful 5🌟 staff."
• "Kelly the manager and all the staff were super helpful on Friday after school when I took a group of children."
• "I went back to the counter and the lady was lovely and offered me something else."

Cons:

• "The staff behind the counter when I went for my lunch were more interested in chatting to each other and moaning than taking my order."
• "The staff at this establishment need extreme training in customer service."
• "Bad customer service, staff was unfriendly!"
• "The staff are always miserable here."
• "No customer care no staff passion and clearly no one enjoying their job with absolutely no direction or motivation to make a difference."
• "I cannot understand how staff can be so rude and instead helping people behaving so arrogant and offensive."
• "Worst customer service."

Food Quality

Pros:

• "Food good, staff friendly but nobody seemed to be cleaning."
• "Food is lovely."
• "Its hot, tasty and the staff seemed pleasant enough."
• "Food was great, staff friendly."
• "The food is generally good. They have new BBQ bites in atm which are very tasty."
• "Much improved, hot tasty snack boxes and kept hot as well."
• "Now normally I order at weekend for a treat, then the service is pants, and never get the right order, but decided to order popcorn chicken bucket, for once it came red hot 👍, it was excellent, pretty hard to mess up."

Cons:

• "Chicken pieces from the bucket was slightly raw, which is not good enough considering uncooked chicken contains a nasty bacteria."
• "4 out of the 5 of us ended up with food poisoning."
• "They forgot to put my fillet burger in which is a common mistake but, when they rectified it, the burger they put in was awful."
• "Chips were horrible chicken was all dark meat got legs thighs."
• "Chicken wasn’t good quality and it looked like it was going off in a few days."
• "Both meals the chips were a mix of overcooked and dry and soggy, chicken dry."
• "The chicken was also nearly burnt!"

Cleanliness

Pros:

• "It is a nice, clean and organised branch."
• "Apart from that it is a nice, clean and organised branch."
• "The place seemed a bit more tidy which was good to see."

Cons:

• "Filthy and probably the worst experience, considering there was over 7 staff behind the counter organisation was poor, floor was littered with food waste and rubbish."
• "Restaurant area was cold and lots of tables were not clean."
• "Filthy the place is filthy, the toilets are filthy went in with my wife and kids every free table was filthy floor too, nobody cleaning any of them."
• "The toilets are foul, no lock on the door, used toilet paper all over the floor."
• "Seats full of grease and floor was very slippy."
• "Place always looks dirty, bins overflowing, food on floor!"
• "The restaurant has been done up but it was dirty with over flowing bins, debris all over tables and very slow service."

Order Accuracy

Pros:

• "Ok as for my visit despite being reasonably busy i waited no time for my order, was complete and as expected and nice staff."
• "Our food order was hot, correct and tasty."
• "Our order was a little messed up, but took only a few minutes to get what we ordered."