Eden Mazda Basingstoke Reviews Summary

Customer Service

Pros:

• "Extremely impressed by Sam Benson at Eden Hyundai. He was very helpful and patient with me."
• "Must compliment Carah Celemente and the Eden Mazda / Hyundai Basingstoke team for excellent service and support."
• "Really pleased with the service today... Really friendly and helpful staff at the front desk."
• "Dealing with Eden garage has been a pleasure. Luke was very helpful and reassuring throughout the whole process."

Cons:

• "This garage has been a disappointment a number of times for both my Mazda and my wife's Hyundai."
• "Poor customer care. Our car had a recall on for the drivers seat, called in and booked to sort out and nothing was done."
• "Sadly once again a very inflexible response from Eden Mazda with an issue which rendered my Mazda CX5 undrivable."
• "Really disappointed. Very poor communication between staff & with customers. And still no collection/delivery option."

Vehicle Servicing and Repairs

Pros:

• "Update 14 November 2023. Warranty items have now been rectified by Eden Mazda Basingstoke."
• "I came in today in the hope I could get brake pads changed last minute and the team were so helpful and accommodating!"
• "Staff very courteous. Had a problem with an scbs error showing up. They checked the car thoroughly and did not charge me for it."
• "Great experience purchasing my new I30 from Eden Hyundai Amir was brilliant from the start help me find exactly what I was looking for."

Cons:

• "My experience with Eden Mazda was not a good one. I had my car booked for gear box investigation and nobody contacted me for two days."
• "Took the car in for a MOT and it took them 4 hours just to do it. Service has really gone down since new management took over."
• "Service on the day was good, staff all very polite and efficient. When booking service the systems were down so the receptionist took my number and said they would call back, no call back after 3 days so I called again to book."
• "Only complaint I have is that I was told my first service would cost X amount when I dropped the car off and was then asked to pay significantly more when I picked it up."

Sales Experience

Pros:

• "The sales process was very efficient and there were no hard sales - the car was exactly as described."
• "Great experience buying a car from Eden Motors Basingstoke, great communication throughout from Basingstoke and head office."
• "This was my third car I've bought from Eden Mazda Basingstoke, Carah who we dealt with was pleasant and easy to talk to, we're very happy with our new car."
• "Just picked up my new Mazda 3 and the whole experience at Eden Mazda Basingstoke was so easy. Luke Kingston was great from test drive last week to finalising the sale today."

Cons:

• "Really poor experience ‘trying’ to buy a car with this dealership. Poor communication through both phone & email and incorrect sales figures leading to me to requesting my deposit back."
• "Had a recall for our car... Was made aware we would have to wait as we live over an hour away from the dealers, So as you would we packed and prepared our selfs to be 1 hr... Dropped of at 11am!- popped back at 1300hrs to collect our car to be told 'nah mate it hasn't even been touched'."
• "Requested a video clip of a Mazda CX3 price £15500. Still waiting for the video clip having been promised it approx one week ago."
• "Re: Eden Mazda. Waste of space! Just been told the car I had booked to test drive has been sold an hour earlier!"