The Car Centre Reviews Summary

Customer Service

Pros:

• "The whole team were really helpful and the car was exactly what I was after."
• "After sales has been amazing and have kept in touch several times to ensure all is going as we had expected."
• "Everyone who I spoke to, whether over the phone or in person, were very helpful and genuinely nice people."
• "By far best customer service I’ve had above and beyond honestly."
• "Always kept us informed of what was going on and to top it off Damien went above and beyond with keeping our 3 year old entertained the whole day we were there."
• "Extremely friendly family run business was very helpful and made sure to explain the whole process regarding the car."
• "Fantastic family business, I have been there 4 times and every time they go the extra mile."

Cons:

• "They force you into buying a car which was not looked after."
• "The staff were rude except from corrie, but this is because sales tend to just want your money."
• "I have been sworn at by their sales staff A Stuart Jennings."
• "Calls are often not returned."
• "First contacted car centre Northwich through cargurus No reply."
• "Their sales person called Damion was too quick he was only focused on me signing the doted lines without any explanation."
• "No after care or support from after sales team and if your car is faulty and sold to you they are very reluctant to fix it."

Car Quality

Pros:

• "The car they sold me has cost me £1000 so far, on oil, breaks & diagnostics. And it’s now costing me another £1300 to make it safe to drive."
• "The condition of the car was perfect. It was all clean and in good condition."
• "The car itself has been wonderful, a previous motability car, it was well looked after and maintained."
• "Had a very good experience with this garage bought 3 cars previous had no problems with them if I needed any gobs done on the cars just gave them a call and they sorted it for me."
• "When we picked the car up it was very clean and tidy."
• "I now own my super sports car."
• "Top quality service from james, Ross, and Mark helping me get my 2011 Renault grand scenic, drives as it should."

Cons:

• "Bought a car off these. Within 20 minutes it broke down. Turned out the head gasket had gone."
• "Mechanic fixed my car but was still broken, happily sending me away in it's dangerous state."
• "I was sold a car that was in an accident due to the crack on the side being badly filled pointed out by my own garage."
• "Do not get a car from here. Their cars have dodgy Mots and then they say it's wear and tear when it shouldn't have passed the mot in the first place."
• "Cars are poor quality."
• "Wouldn't rate this place at all!! Sold me a car that wasn't road worthy."
• "I bought a citroen xsara picasso from these on finance roughly 2 and half years ago and dealt with a finance sales manager as they are all called."

Financial Services

Pros:

• "I applied for car finance back in November 2015 through them after seeing their advertisement on Facebook and got a call back within an hour."
• "They delivered me a car with no deposit money and also provided me with lenders who can facilitate me with car finances."
• "The Car Center offered me car finance at zero deposit money."
• "I did not have the right amount of money to buy my car... The Car Centre helped me in getting the right amount money through proper financing."
• "The sales team made everything simple finding the best deal for me and arranging my finance payments and insurance cover for 3 days."
• "Helped me find the perfect car within my budget."
• "Posting on behalf of my fiancée as he doesn't have a good account, (Graham Collis) If you have bad credit like me then this is the place to go."

Cons:

• "The car also advertised 1 year warranty when I was only given 6 months."
• "Warranty was charged without even replacing certain parts."
• "Courtesy car was not made available even though it was part of my warranty."
• "They made out they got me a good deal, and saved me money, when they’d added £1000 to the price of my car without mentioning it."
• "Got told had 12 month warranty but turns out it's just 3 months!"
• "Wouldn't even give them a one star! Brought this car from them through finance the day we got it it broke down on the m62."
• "Now a trading standards case."