Holeshot Motocross LTD Reviews Summary

Customer Service

Pros:

• "Before I even got through the door, I was welcomed by two cheerful staff and coffee."
• "Great company to deal with."
• "The perfect bike was through the back in the workshop not yet prepped for sale but he managed to get it sorted for collection in very quick time at a great price too."
• "Absolutely OUTSTANDING customer service from Emma and Louis!"
• "I'll certainly be back for more😁"
• "Amazing experience from start to finish to purchase a Husky 701SM, can't recommend highly enough."
• "Nicest people, best prices and flawless customer service."
• "Great service here at Holeshot. Everyone is really helpful and Emma sorted my rear caliper on the very end of my warranty."

Cons:

• "DO NOT BUY FROM THIS COMPANY!! I bought a 2023 KX85 from here and because I live 4 hours away I paid 300+ for delivery. When the bike came I put it away in garage and went on holiday, when I came back I went to start the bike for the first time and that’s when the problems began."
• "Am disappointed in this company absolute disgrace to motocross suggest staying away from here... overpriced for labour, couldnt pin point the fault on my sons bike and handed me it back in bits.. not happy and will never be back to here again please avoid."
• "Was looking at buying from these guys until I saw a bike my mate had bought for his son paid a lot for it too....had issues had to be driven a 400 mile round trip to be looked at shocking customer service KEEP CLEAR."
• "Bought a 2015 husqvarna tc125, took bike out and not hitting any powerbands, took the bike apart and found the head wasn't put on correctly, powerband linkage not connected from head to spline, now I bought this from a shop so that it is checked and ready to go , I didng phone holeshot as too far away, so fixed myself, but very disappointed as the sales guy said he test rode it and it was perfect, ,"

Product Quality

Pros:

• "Both bikes are in great condition and Jordan was a great help in getting final documents signed off before helping load and secure the bikes in the van."
• "The perfect bike was through the back in the workshop not yet prepped for sale but he managed to get it sorted for collection in very quick time at a great price too."
• "This is my first time purchasing a bike from Holeshot motocross and definitely won’t be the last, this will be the dealer I’ll be using from now on."
• "Ordered my new KTM Bike from Holeshot Motocross, together with all my powerparts and some powerwear. Amazing Showroom and parts available. Really worth a visit!"
• "Bought a brand new ktm exc250f bike a few weeks back, trading in my old bike was very easy and a fantastic price was offered securing the deal! Staff were very pleasant and accommodating when arriving in store."
• "Great helpful staff. Although didn't have exactly what I needed, we're willing to bend over backwards contacting other local contacts in the industry and people they knew to help me out, not expecting anything in return!! 👍 Great work!"
• "Very impressed with the level of service through difficult times, pleasant staff who know their trade. Great knowledge by the sales staff (think it was Billy), a very high level of after service too boot. Thank you"
• "WOW! Holeshot Motocross Ltd is an amazing store with a massive selection of road and moto x bikes and a great selection of clothing."

Cons:

• "When the bike was brought out to us and started it had a little issue but Jordan was very professional and sorted this out asap."
• "There were a couple of minor issues with the bike which were instantly fixed as soon as I found them on inspection."
• "Had a really good experience with Holeshot, Billy got me an appointment as soon as possible as I really wanted to buy my bike. They were very friendly and professional, can’t wait to come in and have a look around their new premises when lockdown has lifted."
• "I part exchanged my old bike for a new one and dealt with Billy and his two colleagues in the sales department. I can honestly say it was the best level of customer service I have ever experienced."
• "Purchased a KTM 250sx 2016 last Saturday. I spoke to a staff member Billy who was very helpful previously about the bike. Then when I came to buy the bike it was a pleasure able experience to deal with Billy."