Halfords - Cheadle Reviews Summary

Customer Service

Pros:

• "FABULOUS Customer Service - both on the phone when I rang to enquire about engine oil prices, and in store from the young man who served me."
• "The person that served us was absolutely great."
• "Today at Halfords handforth. Excellent service thank you to the lovely man for checking my car all ok nice and polite gentleman X."
• "Your communications were great throughout the process as well, smoothing out the bumps when trying to source the right parts."
• "All staff are extremely polite, knowledgeable and best of all cheerful, which makes you feel at ease and that you are talking to friends!"
• "Nice to be given that special personal service."
• "The staff member involved was brilliant in every way and provided a first class service."

Cons:

• "The customer service was not up to the mark."
• "Very bad service in bike department, booked my wife's bike in day before the appointment for health check and service went back day after booked service date and hadn't been looked at."
• "Terrible service from this specific branch now dealing with it via their CS department."
• "10 minutes in the queue as the next person in line. Shocking."
• "The obnoxious young man dressed in black with a headset on was rude, abrupt, both to staff and customer, really not what a retail setting needs."
• "Pathetic!!! Just called in for an air filter for my car and only 1 staff member in the shop... What a mess they were on a shelf in no order at all... I spent 10 mins looking then gave up...."
• "USELESS !!! AVOID !!! This place is now useless, the staff look as though they don't care about themselves, their customers or their lives !!!"

Product and Service Quality

Pros:

• "Cannot fault Nick and his team when repairing my Boardman Road Bike."
• "Helmet I bought from the store too was good value and comfortable."
• "PETE was super helpful and courteous !"
• "The guy in repair shop was great professional friendly."
• "I collected my Carrera Hellcat Mountain bike on 17/1/21, the bike is perfect in every way."
• "Hats off to bike technician Lewis who worked on my wife's much used and abused Boardman hybrid. The bike is like new again after its repairs, service and clean up."
• "The service they provided was absolutely first class, from booking appointment to installing."

Cons:

• "Apart from it taking four days to build?. I nearly died the other night when changing gear on the road the derailleur got stuck in the back wheel and sent me flying, I've only had it two weeks and hardly used it # rubbish."
• "We ordered a bike for my 4 year old daughter and paid to set it up... the sit is not straight, and a screw from basket is missing."
• "After riding the bike about 4 times I noticed that the chain was slipping."
• "Took two hours to get bike racks fitted after they told us the Halfords bike racks were compatible with our car, which they weren’t."
• "Every 'Bike Mechanic' seems to have difficulty understanding the basics of a bikes workings."
• "Just don’t go there. Especially to buy a bike or have a repair."
• "On the first ride I noticed that the both front and rear breaks were rubbing on the tyres."

Online and In-Store Experience

Pros:

• "Ordered a power washer online for click and collect. Within 30 mins I was emailed to say my order was ready to collect."
• "The Halfords booking system was hassle free (booked online, amended my appointment time via the call centre)."
• "It was so easy to book it in online."
• "Great collection of Bikes at Halfords and service mindset and helping attitude of staff even better."
• "Purchased a bike for my granddaughter, on collection the member of staff who I dealt with was very helpful and couldn't do enough explaining everything I needed to know."
• "I was greeted by Rob who was extremely helpful!"
• "Great and very knowledgeable team!"

Cons:

• "The fact that you can't use a gift card online is a joke."
• "The online booking system for collection was not working so decided to go to the shop."
• "Click and collect sign over the cycle counter. So waited for ages in queue only to find out it was at the main checkout."
• "Because I placed the order on the website, it's shown the product was available and collected from 9am on 22nd. Checked the order process on 23rd, it was shown the order was still in relocating (not ready to collect)."
• "Extremely poor phoned up this morning to check road bike stock, was told that they were In stock and can have built in one hour. So we head down to be told they have no stock and they wouldn't have it ready until Wednesday."
• "Ordered bike tyre online. No text msg to say collect."
• "Placed an order with the click and collect service... went into the cheadle store the day after receiving the confirmation to collect and it was not ready, the staff knew nothing about my order.. shocking service."