Address: 34 Foregate St, Stafford, ST16 2DL, United Kingdom
Rating: 4.4
based on 162 reviews.
Customer Service
Pros:
"The fitter (Alan) completed the fitting within the hour. A good and professional service throughout."
"Alex was very professional in his manner, explaining my options and providing excellent advise."
"I was looked after very well by all the staff, though especially Dave, as he dealt with me in the main."
"Staff in the bike side are very knowledgeable about the bikes also very helpful, engaging and open to talk."
"I found the store and the staff very helpful and knowledgeable on the product I requested."
"Ben served me and was great... Real old fashioned customer service."
"Alan was amazing and very helpful really appreciated the time he took to help me find the best bikes for my kids."
Cons:
"Rude attitude, disinterested staff, Inattentive.. Just made to feel generally uncomfortable."
"Very disgusted by how I was treated by Stafford branch."
"However….. trying to join the motoring club was challenging - to put it mildly."
"One friendly helpful member of staff, two disinterested."
"No explanation on how long it was there or why I hadn’t been notified it was in ready for collection."
"The website shows a local phone number, but I was shunted through to a central enquiry hub, who gave me the wrong information."
"Halfords call center which you are directed to when you try to call the branch are totally incompetent and difficult to communicate with."
Product and Service Quality
Pros:
"I have recently purchased two car batteries from them, the batteries being of very good quality & at a very competitive price."
"Brake light bulb was fitted a couple of hours ago. I just turned up, told the person behind the counter what the problem was and literally within 12 minutes it was fixed and paid for."
"Never had much need for Halford's services until now but what cracking service it is - super helpful, friendly and efficient staff, especially George."
"I have taken my ebike to Halfords (Stafford) today 1/3/23 for its 2yr service, once again D has done a great job."
"Tom in the bikes department is an absolute credit to the store. Knowledgeable without being condescending, is warm, friendly and approachable."
"They were both very polite and helpful but in particular I would like to mention Jordan who fitted a bulb for me, as well as being polite and helpful he was also very knowledgeable about what he was actually doing and about car maintenance in general."
"Excellent service from halfords stafford new battery for my car was advised which battery I needed and fitted by alan very impressed with the service I received."
Cons:
"I had to purchase two 'Slime' inner tubes, payed the labour... and still have a flatty."
"I did a click and collect... I waited nearly all day for a 1 hour click and collect!"
"Drove to Stafford to shop parked up. When I came back could not open doors remote battery had failed."
"Usually very quick service, tools can be hit and miss and also a bit expensive."
"Much improved service and staff were helpful and polite,just checked my e receipt which was supposed to be 3 for 2 on Halfords cleaning products and they've charged full price for all the items!"
"Lied to about how many services you get and how much is involved with services."
"I went to change a light bulb which I purchased and paid for fitting only to be kept there for an hour waiting."
Staff Attitude and Helpfulness
Pros:
"Just wanted to document how helpful Wayne was during my visit to Halfords Stafford."
"Upon entering the store I was greeted immediately and welcomed by Alan."
"Alex helped me with a aerial for my car... He was very pleasant and went above n beyond."
"Always a friendly and welcoming environment."
"A very pleasant experience and please pass on my thanks to your staff."
"I am pleasantly surprised by halfords in store prices for bike accessories."
"Connor was a superstar & although I still have an issue, I came away with nothing but good things to say about him & the Stafford store."
Cons:
"Very unhelpful experience!!"
"Awful customer service and rude staff."
"I still have not got my battery or had it fitted and now Halfords have sent me a receipt for my battery including fitting, what a joke."
"Refund please."
"Pathetic staff on the bicycle counter!!"
"Outrageously poor customer service again!"
"My little girl looked on as we were just dismissed with an utter lack of professional customer service..Deeply disappointing experience."