Halfords - Winterstoke Reviews Summary

Customer Service

Pros:

• "Matt at the Winterstoke Road store, absolutely excellent customer service."
• "Superb shop, great staff, really knowledgeable and keen to help but not in an up-selling kind of way."
• "This review is especially for Camille, who not just recommended me everything I need, she went above and beyond to even paint the rack stand for me."
• "Friendly, experienced folks were very helpful and thorough when I came in due to a warning light coming on with my car."
• "Professional, knowledgeable and helpful."
• "Your team are always most helpful, considerate and above all cheerful!"
• "Thank you for a friendly, pleasant and kind customer service."

Cons:

• "Looking to buy my daughter a new bike, staff no interest in coming to help while we were in the store."
• "Booked a car check up at 5.45, arrived and was told it would be at least half an hour wait. Didn't bother and won't bother going back again."
• "Had a query with existing purchase which required technical assistance. Request made over tannoy 3 times by cashier nobody came so gave up after waiting more than 30mins and left."
• "Arrived to pick up a click and collect order, items hadn't been delivered to store - not the first time this has happened to me."
• "Complete lack of communication about my bike that’s been in the shop for nearly 2 weeks."
• "After 40-45 minutes waiting in the blistering sunshine I still had not been approached by a member of staff."
• "Absolutely appalling, no one seems to know what the other one is doing, the South African call centre is absolutely unfit for purpose."

Product and Service Quality

Pros:

• "Just had a dashcam hardwired at Halfords, Winterstoke Road. The fitting was done very quickly with no visible wires."
• "Very prompt and efficient service."
• "He sorted me out quickly and creatively and I was back on the road in no time."
• "Went in for a windshield chip repair. Russ is extremely professional and completed the work within 30 minutes on the dot."
• "A quick, efficient, friendly service. For once, I felt really valued as a customer."
• "Ordered a new large sunshade for my car, click and collect, very efficient."
• "Always go to Halfords for my engine oil, they have a wide choice of oils and I'm always able to get a good priced oil for my mini."

Cons:

• "Very High price just to adjust brand new bikes gear and left all the brake cable in a mess by handle bars."
• "All the time I come in this place I have trouble after few days. Absolutely not recommended. Don't go there."
• "Terrible service. I had to change my back wheel and after one use is broken again."
• "When I went to replace the socket today at this store, I was told it's not on warranty."
• "They fitted a new stereo for me. Within a year the remote volume control stopped working and month later the fuse blew."
• "I got my headlamp bulbs changed at Halfords and they have fitted it wrongly. As a result I failed MOT for wrong projection."
• "I took my electric scooter into the store for a tyre replacement got it back and my front wheel had been dented and my wheel was loose, I’m extremely disappointed with this store's performance."

Store Experience

Pros:

• "The staff in the cycling section are so nice and helpful! The guys working at the shop were very knowledgeable and answered all my questions."
• "The staff were very helpful as soon as I walked through the door."
• "Very clean store and good location. Lots of parking too."
• "What a lovely shopping experience. All staff were welcoming and showed enthusiasm when discussing my requirements."
• "Super impressed - we had a little drama where our click and collect order turned out to be a damaged display model, but Lucy at the store sorted is out a brand new replacement."
• "They did do everything to make up for this mistake, and we were able to quickly resolve the problem."
• "Would totally recommend this branch of Halfords."

Cons:

• "Made a reservation for an item. Went to the store to pick it up, was told they are out of stock of the item, and that their systems are faulty."
• "Have been trying to use your battery replacement service. Told you don't supply one that fits my car in spite of the AA showing me the battery on your website."
• "Took my car here to get a new stereo fitted. All seemed fine but then I had problems with the alarm going off randomly."
• "Would not print a paper receipt, said they can only email. Then subscribed to mailing list without consent."
• "I ordered a helmet on 2nd May and suggested to pick up next day. So today is 26th May and it’s still no sign from the Store."
• "Drove long way to go store to pick up baby 360 car seat. I approach to person on till nath show him my email for car seat I bought online then ask him to fit on my car response with rude manner I can’t and anger then change his mind some reason."
• "All in all, I think Halfords is a joke."