Halfords - Crewe Reviews Summary

Customer Service

Pros:

• "MAX, customer service second to none! What a star this guy is and went above and beyond, staying over his shift end to end his CS with me."
• "The customer service were extremely helpful."
• "The staff are very helpful and polite, doing the best with a product, let's see how long this takes."
• "Rhi was the best!"
• "JORDON, super CS also and build skills extreme, this guy know it all and checked my bike in rapid time."
• "Excellent! Prompt friendly service. Great chap who served me, friendly and helpful."
• "A very polite and knowledgeable young lady!"

Cons:

• "Never any staff available during lunch time. Literally stood waiting for 15 minutes for a single item with no one at the register."
• "Called what was advertised as local store's number and was put through to a call centre in South Africa to enquire how an exchange of faulty tools was getting on and they ain't got a clue not very good customer service."
• "Staff were helpful all but the manager Jordan who thought it was funny to laugh when I asked for a refund, they don't do refunds only exchange!"
• "Disgusting customer service, they're clueless and their attitude towards customers show. They couldn't careless."
• "Absolutely uninterested staff who quite frankly don't seem to have a clue."
• "The staff at this stores are absolutely clueless."
• "Awful customer service. Staff member greeted me with 'Yeh', I told her my name and what I was picking up whereupon she took items from cabinet and slid them across the counter saying 'There y'are '."

Product and Service Quality

Pros:

• "Really impressed with their selection of bikes and scooters for kids."
• "I had my headlight replaced at Halfords in Crewe today and wanted to leave a review to say what excellent service I had from the young woman, Erin who works there."
• "Good service at the desk and replacing the car battery."
• "Really easy to book the window screen chip repair online at a reasonable price."
• "The service was outstanding and I believe good value for money."
• "I went to halfords for a number plate for my car as they as for the registration and in a mater of minutes the number plate was waiting for me at the till to pay for as every person who dealt with my number plate were very helpful."
• "Fitter Matt knew exactly how to do it, quickly and efficiently."

Cons:

• "Not a very good experience. After a few short months of purchasing a Carrera vengeance, the brakes fell apart."
• "Went to have a dash cam fitted, had to wait over 3 weeks for an appointment."
• "Had a number plate replacement. Paid for fitting, the screws provided weren't long enough so Halfords just used sticky tape which justified £8 fitting charge."
• "Really REALLY poor customer service. We asked for help to buy a roof rack and were left waiting for 20 minutes."
• "The work identified seemed to be made up out of thin air and included things like replacing brake pad, despite the pads on having only been replaced a month or so prior."
• "Purchased a HCB075 Halfords orange label car battery back in August 2022, it lasted a year, would not hold its charge."
• "THE HANDLE BARS FELL OFF AND HE FELL INTO THE ROAD!!!"

Store Experience

Pros:

• "Thank you all Crewe team, what a pleasant experience from buying my power assisted bike, to the build and hand over!"
• "Staff helpful and do not push you to buy what you don't need."
• "The Halfords Crewe team are truly amazing the service I had today."
• "Store was covid safe and plenty of cleaning available."
• "Most impressed with the click and collect service."
• "Its great to be able to give good feedback for a company/individual and Oliver at Halfords in Crewe was a star, very helpful, excellent product knowledge, sorted problem we had trying to fit a Thule double roof bike rack quickly and with a friendly helpful attitude so rarely seen these days, a great ambassodor for the company."
• "Very helpful and efficient staff. Was also given guidance on best spare bulb kit to buy for future needs."

Cons:

• "Shocking service on my bike .not a cheap bike as its an electric one .so took it for a service that was booked in .they couldn't find my name .then I had no check list to say they had done it .then they couldn't find my bike."
• "Then, when another of my colleagues went to collect his bike he was told 'you ordered via click and collect' 3x when he hadn't and he repeatedly told her so!"
• "Where is my bike you said you call.me today and nothing yet again have you lost my bike have you fix ot you sent me a erecipt on the 28th hope you not miss place my bike very expensive bike."
• "Great in store services and staff are well mannered what let's it down is the lack of a phone number you can ring."
• "Bike not built once they did build it tried to hand it over with tyres not inflated, brake cables not clipped in and seat not fitted correctly."
• "I have mixed feelings about Halfords in Crewe - on one hand, the staff are friendly but on the other, they [or the systems/procedures they follow] are very disorganised."
• "I think Halfords desperately needs to work on their website, and better shop staff training, what an absolutely frustrating and almost painful experience."