RW Cars Reviews Summary

Customer Service

Pros:

• "No hassles, professional and helpful throughout."
• "Jim was great, took a small deposit over the phone to take the vehicle off the website blocking others from selling it in the meantime."
• "Rob the manager from sales was really helpful from the beginning through to the end of me driving the car away a week later!"
• "The paperwork was all in order and James made the buying experience very pleasant as there was no pressure."
• "Harry was very helpful with my initial inquiry, and Mark helped me throughout the finance and buying process."
• "James was very helpful in arranging drive away insurance, tax, warranty and explaining the whole process."
• "Rob was extremely helpful, explaining about the warranty wise scheme and drive away insurance."

Cons:

• "Nathan ran a finance credit check against my name for the wrong car."
• "I was then met by the manager who informed me that someone else had just viewed the vehicle and purchased it."
• "He made me aware of their ‘Fixed price policy’ in a very demeaning way."
• "Absolutely disgraceful service... Absolutely no care or recourse for the fact we've waited a week nearly to see a car they had already sold."
• "I have since emailed my concerns to RW Cars but they have chosen to ignore me."
• "When I asked a few questions about the car he become aggressive argumentative and defensive."
• "I was promised a call back within 20 minutes each time I rang, not once did this happen, and I tried for over 6 days!"

Price and Value

Pros:

• "The price of the car was very competitive at just below £17K with just over 22K miles on the clock."
• "I bought an Audi A4 here. It was in exceptional condition."
• "Very happy to recommend this company, whose vehicles in our experience are extremely carefully selected and well priced."
• "The one I located at RW cars was significantly cheaper than any others I found so I thought it was worth a look if nothing else."
• "They’re also very competitive on price when compared to other garages on Autotrader."
• "Cars sell themselves at these prices. No pushy salesman but attentive to every question."
• "The car was amazingly priced as well."

Cons:

• "Fast forward 10 months, I have an issue with a part they replaced before I took the car away, turns out they won't offer any warranty or repair on it because they use after market parts to repair."
• "Problems with the brakes and suspension, turned out they were an advisory in a previous MOT but their MOT cleared it."
• "What I thought was a nice car has turned into a real nail, only had it since Feb and it's cost over 1000 in repairs, the aircon system was completely shot."
• "I don't expect to spend over £16500 on a car to find they use substandard cheap aftermarket parts!"
• "Purchased a 4-year-old Mazda... less than pleased with how terrible it failed it first MOT 7 months and was handed a bill of £850."
• "However, I can't help be a little disappointed there is some sort of white plaster like substance on the plastics outside."
• "Worst garage be very careful if buying from them will sell you cars with second hand damaged parts."

Purchase and Sales Process

Pros:

• "RW Cars were great because process was seamless."
• "First visit to buy a car. Absolutely no pressure, in fact allowed to go for unaccompanied test drive."
• "Great place..no pressure buying, absolutely amazing customer care team."
• "My experience at RW CARS was superb, Mark was the gentlemen who dealt with us, he was highly professional and very helpful."
• "Fantastic customer service from picking up the phone to driving the car I bought away."
• "Fast and easy process upon purchasing the car and excellent customer service."
• "Overall really easy and pleasant transaction. Paid the £200 reserve fee, came down from Sheffield to view the car, quick test drive and paperwork completed in under an hour."