Pentagon Derby | Vauxhall and Motability Reviews Summary

Customer Service

Pros:

• "The staff are generally friendly and the car is working very well- so far so good!"
• "I was impressed that the whole team made me feel welcome and clearly took an interest in my prospective purchase."
• "Vick is a lovely representative for Vauxhall."
• "Been here for servicing and MOTs for the last 3 years and will continue to do so."
• "Tom Brown dealt with my purchase. He was professional, knowledgeable, and a pleasure to do business with."
• "Well done to all the sales people working (especially at the minute!) And especially to Ken for his amazing customer service and great expertise when selling us our new car."
• "Shaun Chamberlain was brilliant from start to finish!"

Cons:

• "A bad experience, I enquired about a peugeot 3008 the receptionist was fine enough and passed my details to the motability team. I spoke to a person (Very rude)."
• "Once I got the car to Vauxhall I received poor customer service."
• "Not good attitude to customers at all."
• "I was there looking for a car outside..nobody came to check if I needed any help."
• "Rude obnoxious parts department unhelpful & make the place depressing!"
• "I will not be using this shower again. I would recommend you do not either."
• "Total Rubbish service, reserved a used car/ paid reservation fees. Sales agent called to book viewing and test drive and then received another call to say it has been sold."

Vehicle Quality

Pros:

• "The car itself is good and hasn't got much wrong with it."
• "Great vehicle, good price and first class service."
• "The team in the bodyshop have done an amazing job on my repair its absolutely spot on."
• "A dealership definitely worth a visit if the car you are after could be found there."
• "Really can't fault the patience and service received from him."
• "A very nice gentleman did the changeover."
• "Absolutely thrilled with my new used car! It’s in fantastic condition."

Cons:

• "They kept my car standing outside waiting for it to be washed for an hour and 15 minutes."
• "Purchased a year old vehicle from Pentagon Vauxhall with only 8000miles. In just 2 month and only covering just under 2000 miles I had a warning light on dashboard for service transmission and vehicle going into reduced power mode."
• "So after I paid 1700 pounds the car is not working right and now I have to spend another 1000£ and if is not that we can go like this forever."
• "Purchased a 68 plate grandland, had it 4 months and broken down twice."
• "Lights not working, tyres running on low pressure, no spare wheel, radio infotainment faulty, virtually no diesel fuel in the tank."
• "MA68 BKK - DO NOT BUY - MULTIPLE ISSUES WITH THIS CAR INCLUDING GEARBOX AND ELECTRICAL CIRCUIT SYSTEM."
• "Totally disgusting customer service. Be careful with the grandland, mine has done 8k miles and has got a serious petrol leak."

Sales Experience

Pros:

• "Thanks for an enjoyable and easy experience in coming to collect my zafira."
• "The sales guys are brilliant and the servicing has always been first class too."
• "Bought an Insignia from this dealership last week. Josh, the salesmen, was absolutely fantastic."
• "They bent over backwards to get the best deal for me and the car I wanted."
• "Really good salesman, very impressed Matt, you are a credit to your company."
• "Dave was lovely, from the time I walked through the door till the time we shook hands at the end of purchase."
• "Excellent customer service from start to finish."

Cons:

• "Let’s see what Volvo or Ford has to offer."
• "One very busy sales person outside serving customers, 5 indoors having a chat clueless to customer presence."
• "They were quite abrupt, they wanted us to bring the loan car back instead of arranging to collect it at their cost."
• "Tried to buy a car, paid the deposit but had to change my mind within a few hours, they refused to refund the £300 deposit paid."
• "For this reason alone I withdraw my recommendation and wouldn’t dream of using this spamming company again."
• "So anyone who wants to change a car, I recommend the Pentagon."
• "I'd suggest Pentagon Derby Vauxhall to anyone looking to buy a car because the customer service I had received from 'Andy' & 'Max' was brilliant!"