"Sam has been absolutely incredible, doing everything in his power to make sure I’ve come away with a car that meets all my expectations."
"Sam bent over backwards trying to find the perfect fit."
"Paul today was absolutely fantastic, friendly, no pressure to purchase, and explained everything clearly."
"Thank you so much to Tiago Geraldo for your fantastic customer service and polite, professional, and caring manner."
"James and Arron answered all my (many) questions, were flexible on price as much as they could be, and just a pleasure to deal with."
"Ian (Service manager) is always a pleasure to deal with, he is knowledgeable & helpful."
"Customer service and sales team are very friendly and supportive."
"Sam from sales was extremely helpful and not “pushy” in the slightest."
Cons:
"Rather high-pressure sale techniques used which is a negative plus poor email communication."
"Brought an Abarth from Stoneacre Sheffield, But as I live in Derby they carry out all the relevant repairs, MOT & Services etc. I've had an awful experience with this company."
"The girl at reception is very cold and unhelpful! She needs some customer service training."
"I only give it two stars not only did I not get my car fixed from there as it was expensive for the parts it needed."
"Very poor communication, told me one price that I agreed to then came back a few hours later to say it was almost £50 per month more."
"Took my car for a service and MOT, Was there over 2 and a half hours, when asking how long it was going to be they said they were cleaning it."
"Quite rude staff. Booked an appointment for a look at a car and a test drive. Turned up at the appointment and they looked at me like I was an alien."
"Never have I experienced such poor customer service in my life, and not just on one occasion but on 6 consecutive occasions, Sales side was fantastic, but the service is woefully inadequate."
Quality of Vehicles
Pros:
"Cannot believe the quality of the vehicle and what the vehicle delivers."
"Just bought a used MG ZS EV from Stonacre Derby. It was a surprisingly pleasant experience."
"The quality and presentation of the vehicles was excellent."
"The valeting is fantastic!"
"Took delivery of a beautiful wee Abarth from the guys at Stoneacre Derby last week."
"We purchased our MG electric car and the process was great."
"We have just bought a gorgeous fiat 500 from Stoneacre at Derby."
"Would like to thank James, Greg, and Darren for all of their help a few weeks ago when I got myself a new car."
Cons:
"Had a non-fault accident back in November and once the ball was rolling with the insurers, Stoneacre were quick to respond and get my car in the shop."
"Brought the life-time warranty just in case anything breaks it can be repaired. But I've been having issues with the Auto gearbox but they told me there isn't any problems."
"Management seems to fob me giving me fake excuses from both branches."
"Had an issue with a car bought from there earlier in the year, and happy to say Ian Carr, After Sales manager, and his team have sorted it out and the car is now how it should have been when purchased."
"Took my car for its 3rd-year service. Great service from start to finish. Fabulous front-line customer service from Ann on the service desk."
"I had a few repairs on the suspension which meant them taking the front bumper off the bumper hasn’t sat correctly since."
"The car hasn't run correctly since I've brought it."
"They broke my car!! Then try to charge me to fix it!!!"