The Upper House Reviews Summary

Staff & Service

Pros:

• "The staff as always were very professional and polite and friendly."
• "Hotel staff were great."
• "The staff were amazing with our boys and made my mum's wedding the best it could be!"
• "The staff is extremely friendly and make you feel at home."
• "The staff are lovely, Olivia on breakfast, the very elegant Heather on reception and last but not least, the very 'Debonair' Lee, 👌Very gracious and customer skills superb!"
• "The staff were very friendly and attentive."
• "The staff are helpful and friendly, nothing was too much trouble."

Cons:

• "The blonde lady who served us was not particularly friendly."
• "There was no friendly welcome from the receptionist on registration which we found disappointing."
• "Not as friendly and welcoming front of house receptionist as she should have been when we were there."
• "The upper house needs to train its reception staff in meeting customers needs."
• "Sometimes difficult to find a member of staff."
• "Throughout the experience we felt that the staff member who had moved us rooms was very rude and had tried her best to avoid us."
• "The staff varied between unhelpful and rude."

Food & Drink

Pros:

• "Food and drink prices very reasonable."
• "The food was delicious on both occasions."
• "Breakfast was beautiful."
• "The food they serve for breakfast and for dinner is very tasty."
• "Breakfast and breakfast staff were amazing."
• "Food was delightful with wide selection of tasty sandwiches and mouthwatering treats."
• "The food was excellent."

Cons:

• "Meal ok, but pricey."
• "Restaurant serves pub food at restaurant prices."
• "The beef was very chewy."
• "The main was tasteless. The deserts were so unimaginative."
• "Scones were very dry and tasteless not enough jam served, lemon parfait was gritty and overly sweet."
• "Paid a lot of money for what seemed like brought in frozen food and tasteless Xmas dinner."
• "Roast beef roast dinner wasn’t great. Beef tough and tasteless."

Accommodation & Facilities

Pros:

• "The hotel looks like an old mansion and the rooms on the inside are furnished in old English style."
• "The rooms are clean and spacious, the bathroom is well equipped."
• "Maple suite is very spacious and comfortable."
• "Lovely rooms, bathroom looks done out recently."
• "Room was immaculate and warm."
• "The rooms in the extended part of the hotel are not as nice as the rooms in the original part, but they are still good if a little small."
• "Room was very clean, comfortable and well equipped."

Cons:

• "The venue is also non-exclusive, which is not preferable."
• "A party was going on right underneath us, so that was loud."
• "The inside is too conference-like though, which I don't like."
• "Bathroom was very small."
• "Our room was in the attic so it was hot and stuffy, they had tiny windows and no view of the lovely gardens."
• "The room had recently been refurbed too and had all mod cons."
• "My room was noisy, uncomfortable and the bathroom was smelly."