The Blackbird, Earl's Court Reviews Summary

Category: Hotel London

Address: 209, Road, London SW5 9AN, United Kingdom

Phone: +442078351855

Rating: 4.3
based on 253 reviews.

Service

Pros:

  • "The staff were welcoming, check in was straight forward and they offered us a table straight away for an evening meal which was lovely."
  • "Friendly staff both times and quick service with wonderful portions and flavor."
  • "Staff very friendly and helpful. I always felt respected there being a woman on my own."
  • "The service and food was great! I had a soft shell crab burger. That was a first for me and I found it both interesting and awesome in taste."
  • "Staff were very friendly and attentive."
  • "The staff were very friendly."
  • "Great beer and great service from the staff."

Cons:

  • "Service at the pub was excruciatingly slow (I mean REALLY slow), and the server was not friendly."
  • "Awful experience, me and my friends came for pints and food. The manager and the waitress treated us in an unprofessional and extremely impolite way, shouting at us."
  • "Service was unfriendly, unhelpful and indifferent. Food came to the table cold."
  • "Unfortunately on our visit, staff were not very attentive, had to ask 3 times about our tea, and when food came out it was wrong, food tasted good but barely warm."
  • "Our server didn't greet us, she wiped the table and then just went off, not even looking at us when we sat down."
  • "Rude, Negative and Aggressive Staff !! Will NEVER go there again."
  • "We were ignored be the waitresses, one of which struggled to understand English."

Food & Drink

Pros:

  • "Good pies, good ales, good service, classic ambience :)"
  • "The food was very good at the restaurant both for dinner and for the buffet style breakfast."
  • "The food was excellent, so was the beer."
  • "Food was excellent and the selection of beers is great."
  • "The burger was one of the best I’ve ever had."
  • "Amazing traditional British pies and ale."
  • "The steak and ale pie was delicious with sides of mash and vegetables and some amazing gravy."

Cons:

  • "The pies were stone cold in the middle and the presentation was just awful."
  • "Food was a bit hit and miss, though. Most of the options weren't on (Tuesday evening in June), and those that were were deeply average, for fairly high prices."
  • "I didn’t find the Blackbird to be clean with sticky tables and two pieces of cutlery dirty."
  • "The evident miss-communication caused considerable stress and unease. I will never stay there again when I visit London."
  • "The air conditioner in our room was not working properly and on the top floor was quite warm."
  • "The Fish and Chips weren’t the best we had while in London, but was still very good."
  • "Drinking and dining there was a little pricey but worth it for the quality of the food."

Ambience & Decor

Pros:

  • "A fun little pub right down the street from the Earl's Court station."
  • "The place looks real great like a home pub."
  • "The hotel is amazing in every way; service minded and helpful staff with a lot of humour, great food, dreamlike hotel rooms where every furniture is placed just right."
  • "Nice decor and great tasting beers make the Blackbird fly high."
  • "This is a beautiful looking pub mix of the old and a bit of new."
  • "Absolutely PHENOMENAL! There are not enough words in the English language to encompass the atmosphere and attention to detail."
  • "Beautifully decorated pub and rooms that are spotlessly clean and very comfortable."

Cons:

  • "My only complaint in an otherwise brilliant stay was the workmen who started at 9am and assumed everyone was awake."
  • "The evident miss-communication caused considerable stress and unease. I will never stay there again when I visit London."
  • "The air conditioner in our room was not working properly and on the top floor was quite warm."
  • "Terrible experience for tourists, poor customer service."
  • "The only reason for 4 stars is simply because of the room being a tad small, the noise from the road and thin walls meant we heard every bang from room above."
  • "Staff looking like they need holidays in Bali, miserable, rude and non caring faces and attitude."
  • "We were ignored be the waitresses, one of which struggled to understand English."

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