Address: Redditch Rd, Hopwood, Birmingham B48 7AL, United Kingdom
Phone: +441214451202
Rating: 4.2
based on 161 reviews.
Staff and Service
Pros:
"On the day all the staff were outstanding."
"Staff friendly and efficient."
"The staff here are wonderful, nothing is too much trouble and they always go the Extra mile."
"Marius's service was amazing and really made my night!"
"All the staff were outstanding in particular Scott, who made sure everything went to plan."
"The staff here really care about the hotel and the guests that stay here."
"The staff were really friendly and happy it makes a difference when you are served with a smile."
Cons:
"Very bad management and poor service. As a florist I never would recommend this hotel any of my bride or anyone else."
"Most abysmal service I’ve ever received in my life."
"Staff not very friendly breakfast appalling expensive for what we had."
"Food and music was amazing however let down with the disorganized service."
"Placed us in a corner with no lighting at all and forgot to take our order."
"The staff were unfriendly and it took 25 minutes for someone to take our order when there were only about 4 other groups having dinner."
"Management also rude and if you complain you threatened with legal action."
Rooms and Accommodation
Pros:
"Booked a room to attend a friends wedding reception. Lovely room amazingly big bed clean and fresh surroundings."
"The rooms look amazing, good facilities and beautiful food."
"The rooms are big, bright and spacious."
"Our room was clean and comfortable."
"A beautiful restful night and superbly comfortable bed and room."
"The rooms, beds and bathroom were all very spacious and luxurious."
"Room is outdated but very comfortable and spacious with a comfortable bed."
Cons:
"The whole place needs a refit! Old dated rooms I will not be staying again 😡"
"Rooms in need of a little tlc as cobwebs in room."
"Awful damp room freezing when we got there as old fashion heating."
"Rooms were dated and sofa beds very uncomfortable."
"Rooms are cold damp and smelly."
"Room 20 had insects crawling in and around the windowsill which was very off putting."
"The was a rip in the sofa, the aircon was brown and there was rips in the bedding."
Food and Dining
Pros:
"The pizza was just perfect. I’m rather particular about my crust, but their onsite pizza oven had it crisped to perfection!"
"Food is very good at both breakfast and evening meal times."
"Lovely service followed by a lovely wedding breakfast, real tasty food and a great evening reception."
"Visited on Sunday 1/2/15 for lunch. It is a Carvery and I must say I was impressed, food was very good and exceptional value at £10.95 for two courses and £13.95 for three."
"The food in the restaurant is absolutely phenomenal."
"Really enjoyed our night at the hotel. Delicious dinner in the restaurant as well."
"the food was amazing"
Cons:
"I had a scone & 2 finger sandwiches, costing me £14...not impressed"
"breakfast was a bit expensive"
"the Turkey was awful, you could tell it it was just bought in turkey meat it was so tasteless"
"Disappointed with the food. Chicken and chips in a basket. Unbelievable how they can expect you to enjoy 8 chips and 2 small pieces of chicken on breadcrumbs at £12.99."
"Went for Christmas Dinner did not enjoy any of it services bad food not good or the quality frozen sprouts had to ask how long for each course we were just left wondering when it would arrive 40 minutes before we had one course asked for coffee after 30 minutes we had tea would not recommend it."
"Food was very poor and cold."
"The food left a lot to be desired and the cakes looked like they came from a bargain store."
Location and Accessibility
Pros:
"Ideally located for access to motorways and to Birmingham"
"Hotel has ample parking so never any issues around this when you arrive."
"Well paced for visiting friends in Kings Norton with easy access off major roads."
Cons:
"The initial issue anyone will face is the location of the hotel, it takes about 30 minutes to get into Birmingham city centre."
"it's next to the busy A441 road to M42 motorway"
"not a disabled friendly hotel no lifts, but plenty of stairs before reaching rooms."
Value for Money
Pros:
"Every thing was perfect, food, rooms even the drinks were reasonably priced."
"Overall, great value for the money and would stay again."
"Had a lovely 2 night stay combining the Safari and Cadbury world packages the hotel offers which are great value for money."
"that is also very good value for money"
"very good value for money"
Cons:
"Very expensive. Charged £11.50 for a double vodka, a pint of Guinness and a glass of water."
"Be careful when buying drinks at the bar as on 3 separate occasions during the evening the cost of the same bottle of wine went up due to inflation starting at £25 then £35 and finally £43."
"We had our Christmas Dinner there this year. Will never go again, we paid £75 per head and food was awful."