Spring River by Marston's Inns Reviews Summary

Room Quality

Pros:

• "The rooms are very spacious and very clean."
• "Rooms are clean, but beds are extremely hard."
• "Room on 4th floor lovely view of the sun this morning."
• "The room is very neat and stylish. Comfortable big bed."
• "Lovely big free car park easy to park very quick to log car details into visitors car park computer."
• "Room I was in had a king size bed and a single bed. Bed was comfy."
• "The room was clean and comfortable."

Cons:

• "The room cannot be dead bolted because the lock is out of alignment."
• "I had a relative stay at the hotel during my son's wedding in April 2022."
• "The hotel room smelled of cigarettes."
• "The rooms were fine but the restaurant was lacking."
• "The room was very nice and was clean and ready."
• "No room service. But there's the restaurant nearby."
• "The double bed was actually two singles side by side."

Staff and Service

Pros:

• "The reception staff are generally friendly and helpful."
• "Very friendly receptionist, accommodating restaurant."
• "Staff was polite when I spoke to them."
• "The staff were really good, pleasant & friendly."
• "The staff was friendly and helpful."
• "Nice clean hotel but the restaurant is terrible for vegans."
• "The staff cannot do enough."

Cons:

• "The reception staff are rude and unhelpful."
• "At no time do staff check on their customers."
• "The restaurant was awful. The Customer service was very poor."
• "The staff in the restaurant especially the 2 boys behind the bar need a few lessons in customer service!"
• "However the restaurant was awful."
• "Receptionist and manager not willing to help customers."
• "Working away. There's no sports on tv. No pub games ie pool table/darts very limited menu."

Food and Dining

Pros:

• "I ordered takeaway and it was nice food if a bit overpriced."
• "Dinner one night was tasty."
• "Large restaurant on the same location, which served great food."
• "Breakfast not included but can add."
• "Breakfast was brilliant!"
• "Good value food - especially the carvery."
• "Carvery is always very nice as in well cooked great vegetables, meat etc."

Cons:

• "Breakfast options are very limited indeed."
• "Our evening meal in the restaurant was terrible."
• "The carvery meat was dry, vegetables shriveled, and mash lumpy."
• "Had a meal, the knife had a bit of someone else's food left on it."
• "My friend had curry, it wasn't tasty and she had stomach problems afterwards."
• "The food is good but the service is ridiculous."
• "The restaurant is appalling. The food is good but the service is ridiculous."

Value for Money

Pros:

• "Generally this hotel was good value for a night's stay."
• "Quiet hotel, clean, comfortable bed, everything you need in the room, good aircon."
• "Great value for money."
• "The hotel is fabulous for this price."
• "A big and free parking area."
• "Would I stay here again... Definitely and at £50 for a night stay it was more than worth the price."
• "Free on-site parking and separate bar and restaurant less than a minute walk."

Cons:

• "Good value weekdays but Saturday is expensive for what you offer, in my opinion."
• "Price was reasonable (£64 per large room)."
• "The pub initially said to appeal and they will confirm to the parking company and then turned around and refused to be involved."
• "I admit I'm taking their issues on face value but I've had a similar problem in the past."
• "The pub initially said to appeal and they will confirm to the parking company and then turned around and refused to be involved."
• "Not so great welcome in the afternoon but the man on the evening shift (Dave) Was absolutely warm and friendly."
• "For a basic stay, it's OK but a bit pricey."

Location and Accessibility

Pros:

• "The hotel was very pretty, the receptionist was nice."
• "Location of the Hotel is very easy to find and access."
• "Only 20 min to Greenwich by car."
• "Hotel looks like totally new."
• "Location was great. Would come back."
• "Hotel very new rooms big and clean shower was great."
• "Good location close to main transport routes and the Dartford Bridge."

Cons:

• "Major crime problem at this Hotel. Multiple vehicles (vans) broken into on our first night."
• "The location is not the greatest. It is right next to ebbsfleet train station, but that’s about it."
• "Bad service, not good location, non-professional with a fake smile."
• "Very very happy as Claire on reception was very friendly and helpful help me about places print out direction and list even late night my iPhone usb broken she provide me spare one highly recommended beautiful hotel and restaurant."
• "Decent hotel with no frills, Rooms good size and clean as expected with a new hotel, Staff on reception friendly, Unable to eat in pub restaurant as fully booked, which defeats staying here, having to drive into Gravesend to eat."
• "It's a new hotel...very quiet and clean. I had a nice stay there. Close to the hotel is the Ebbsflleet International train station, 10 minutes to Stratford."
• "I didn't get to experience a stay at this hotel due to road closures blocking the route, however the hotel's been completely unsympathetic to this and refused a refund."