The George Hotel Reviews Summary

Room Comfort

Pros:

• "Rooms clean & well appointed - the bed was very comfortable."
• "Comfy beds, quiet and clean rooms."
• "Room was clean and comfortable."
• "The rooms are a good size and the shower is one of the best that l have used."
• "The room was lovely, nice and warm with all amenities."
• "The rooms are spotlessly clean (bedroom and public rooms) and the floors sometimes delightfully uneven."
• "Lovely hotel in excellent location. Our room was nicely decorated, clean and comfortable."

Cons:

• "It's impossible to have a night's sleep no matter how many beers you try to make yourself comatose."
• "The bed is way too soft and a sink in mattress doesn't help with sleeping comfortably."
• "Our room looked OK except for an uncomfortable bed and a very small bathroom."
• "The rooms are noisy, the corridors creaky."
• "In hot weather the rooms are really hot."
• "Room was very basic and in need of modernisation. Room was so hot inside it was uncomfortable."
• "The rooms were absolutely boiling, every single room has a portable air conditioning unit that doesn't work so all you have is a fan."

Service Quality

Pros:

• "Excellent hotel, rooms excellent & the staff very friendly & helpful."
• "Very friendly service, a decent breakfast and a comfortable room with everything you need."
• "The staff were wonderfully helpful with my wheelchair."
• "The staff were incredibly friendly and accommodating. They are professional and very competent."
• "Staff are great, friendly, helpful, polite."
• "All staff are polite, helpful, and friendly."
• "The staff are very friendly, welcoming and helpful."

Cons:

• "Dreadful experience, booked so I could relax after a nearby wedding."
• "Lovely hotel, sadly service very poor. We felt abandoned after the first waitress went off duty."
• "Service poor, at no point were we asked if meal was okay, or asked if any further drinks required."
• "However - the reception staff are incredibly rude."
• "No one on bar as serving preparing tea two people standing talking when asked not happy I disturbed then commented he is there clearing when he was not there when I needed serving Poor service and attitude."
• "Bar staff were miserable and slow."
• "The staff lacked basic customer service and did the minimum necessary to get people in and out of the restaurant."

Location & Amenities

Pros:

• "The location is great as it is surrounded by a lot of other very nice restaurants, bars and shops."
• "Great little hotel at a good price. Brilliant for seeing the stunning Lichfield Cathedral and environs."
• "The hotel is right in the middle of everything, so convenient."
• "The hotel is well situated to explore the city centre."
• "All the tourist attractions in Lichfield are a short walk away, and loads of nearby eating places."
• "It's a characteristic old hotel centrally placed on a street surrounded by fabulous bars and restaurants."
• "The hotel is situated in the centre of Lichfield giving very good access to local amenities."

Cons:

• "I received a CCJ in August 20201 for parking overnight during my stay."
• "Be aware you will have to pay to park in the adjacent council car park."
• "Had we been informed that the restaurant was closed to those who were not attending the gin and food evening we would have stayed elsewhere."
• "Minus one star because I can't fit under the shower head- I'm 185cm tall."
• "The only negative to this Hotel is parking, which is a lottery whether you will park or not!"
• "The noise from the water pump was very loud as it was shared with other rooms we were woken early by someone else's shower."
• "Also being in the city center if you have the window open to cool off a bit you have to listen to drunk people screaming all night and then at 6am bin emptying and construction."

Food & Dining

Pros:

• "Food adequate but slightly overcooked."
• "The party was brilliant and the food served was great."
• "Breakfast was good, fresh and had reasonable variety."
• "Had a meal on 23/1/23 excellent food and service dining area well spaced out and clean and tidy would recommend."
• "Room very clean and breakfast superb."
• "Cooked breakfast was really good, plenty of toast, tea and coffee."
• "The breakfast buffet was really good quality, even the sausages, which is very rare!"

Cons:

• "Very disappointing, no choice given only 3 finger sandwiches, 3 fruit scones."
• "Came for a celebration afternoon tea which we had been brought as a present, very disappointing."
• "Carvery, well powdered mash, hard roasters, parsnips inedible, and no sprouts left."
• "The breakfast was edible, not great and looked nothing like the pictures on their website!!! A real let down."
• "The pork was fine but crackling was chewy rather than crisp, and the veg were overheated, difficult to cut, and mediocre taste."
• "The selection was very limited and the food poor quality."
• "Sandwiches were not very exciting, and no fresh cream cakes served. Certainly not worth the cost."