The Range Reviews Summary

Staff and Service

Pros:

• "Staff were helpful and being right next to train station was really helpful!"
• "On our visit to the Southend store this morning, I would like to say how very helpful and polite, the staff were to us."
• "The staff are really lovely."
• "Staff always on hand to help out and plenty of parking right outside."
• "What’s more the staff seemed happy and really enjoying working together - always good for a quality shopping experience ❤️."
• "A young male assistant wearing glasses was helpful polite and very important smiled...Excellent customer service."
• "Excellent service from the lady that works in the curtains and net curtain department."

Cons:

• "The staff were utterly rude, I went to the checkout to pay for my goods and questioned the price of a bowl... it all went downhill from there."
• "They refused to refund me without knowledge of the consumer act and the fact the item I brought was faulty!"
• "To many young staff.to many chiefs and not enough indians."
• "His attitude left a lot to be desired for someone on a customer service desk."
• "This store has serious issue with staff. Poor attitudes and unwillingness to take part in social distancing."
• "Staff not particularly helpful just said they didn't know when they would have them."
• "Awful. Staff talking to each other whilst serving without paying the customer a blind bit of notice."

Product Selection and Pricing

Pros:

• "The Range keeps a wide range of household goods and is an ideal place to browse around."
• "If you are a cat owner check out the felix brand, they sell the large boxes of pouches cheaper than other shops."
• "Good amount of items to look at and plenty of choice though."
• "Need keys cut, garden tools, house decor, birthday cards, kitchen utensils, pots, bathroom stuff...Whatever you need, THEY HAVE."
• "Its a massive and has very extensive range of stocks at relatively moderate prices and easy access."
• "Great prices and good selection."
• "The Range is always stocked with stuff you don't even know you need till you see it, and very reasonable prices too."

Cons:

• "Huge gaps in stocks and looking shabby."
• "Lots of items not priced or wrongly priced."
• "Very few of them for our Afternoon Tea."
• "So many things on shelves without prices too."
• "The store itself is an absolute eyesore. Graffiti on the side, smashed up and dirty trolley covers, scrappy litter filled flower bed and blocked drains."
• "Many many items not priced, had to go back to customer service desk about 6 times to ask prices on things then I gave up."
• "Very disappointing, many many items not priced."

Store Layout and Accessibility

Pros:

• "Parking outside, and a wide selection of products inside."
• "The Isles are nice and spacious."
• "The store is clean and very well stocked."
• "Always a great selection for home, garden and hobbies."
• "The staff are very helpful too."
• "The shop floor is kept nice and tidy."
• "The range has an extensive range of goods from quirky ornaments, lighting, toys, art and craft, camping gear, weather jackets, pet supplies, decorating supplies, garden goods and a little cafe."

Cons:

• "No wheelchair trolleys make it difficult to shop because the regular baskets are large and hard to sit on my lap while looking at the products."
• "Two trolleys cannot pass in any Isle, safely."
• "The shop was absolute chaos, stock everywhere, no prices on many of the items."
• "Inside most of the hours are so crammed it is not easy to get round and with a wheelchair or a walking frame, it gets a lot worse if you have a mobility scooter particularly the large ones."
• "A bit of a pain to get to the car park if you are travelling in the opposite direction, as if driving out of southend, as having to turn back after going through traffic lights twice."
• "It's a fantastic store, but I found it hard to manoeuvre past full and half worked pallets!"
• "The layout could do with a change as there are often things in the walkway."