The Range, Harlow Reviews Summary

Accessibility

Pros:

• "A lift, to the rear of the shop, provides wheelchair & pushchair access to the upstairs level."
• "There is disabled access and although the escalator and stairs to the first floor are obvious there is also a lift at the back for wheelchair users or trollies."
• "There is a lift for prams and wheelchairs...and plenty of free parking."

Cons:

• "It is a dark store as the lighting is poor."
• "Parts of it feel out of bounds. The upstairs section feels empty of stock."
• "Lift out of order 2 staff passed us as my daughter who has had a massive Cancer op. was helping me (disabled) to carry our trolleys upstairs."
• "Always loved shopping at The Range until yesterday, to find the lift wasn’t working."

Customer Service

Pros:

• "We were served by a young lady, Lauren, who was an excellent representative of Dee Dee's Family Cafe."
• "Friendly and helpful staff."
• "Helpful and friendly staff; usually several working around the aisles that will gladly help."
• "Staff very helpful and attentive."
• "The staff are friendly though not always helpful though they do try to be."
• "Staff seem very friendly and knowledgeable."
• "The service was exceptional. After purchasing some box files I noticed that one of them was defective. I returned to the store immediately and after glancing at the receipt a very friendly assistant asked me to get another one and when I got it she smiled and I left most contented."

Cons:

• "Once again my delivery has disappeared, after several attempts to contact customer services via email, messenger only receiving an automated email back."
• "This is one of the most incompetent companies we have ever dealt with, no communication at all."
• "Used to love the store, but the staff are definitely lacking with customer service skills these days."
• "Rude customer service, not willing to help with looking into more stock regarding tea coffee and sugar canisters."
• "Management at The Range, Harlow have never got the hang of actual customers."
• "The customer service old women I was served by did not know what she was talking about?"
• "Staff not very helpfully."

Store Layout & Stock

Pros:

• "Came for a look, left with a boot load - great shop, really nice layout."
• "Fantastic value at The Range for homeware! Really good variety of stock."
• "It is a shop full of inspiration and gives you ideas for your home."
• "Great variety of quality products, an Alladin's cave of a shop, you often find something you like that you were not necessarily looking for."
• "Nice big shop with a bug range of products to peruse."
• "The store is huge and very lively. Huge choice of products and plenty of stock."
• "Always impressed by the range of stock in The Range."

Cons:

• "Not everything is good / high quality (if you do a close inspection) also the prices are quite high compared with other similar shops."
• "Big store with many items, but untidy with pallets of unpacked goods making it difficult if not impossible to get to many things."
• "Parts of it feel out of bounds. The upstairs section feels empty of stock."
• "Great for sensibly priced art and craft items, the range of these items has been reduced over the last few years."
• "Quality of certain things can also be quite low."
• "This store also seems to have a huge problem with mess! Pallets of stock throughout & empty shelves."
• "Store is messy and dull, the signs do not match where items should be."

Pricing & Value

Pros:

• "Fantastic value at The Range for homeware! Really good variety of stock."
• "Great for sensibly priced art and craft items, the range of these items has been reduced over the last few years."
• "Some very competitive prices but mixed in with expensive items."
• "The quality of the goods is generally not great but about right for the price."

Cons:

• "Not everything is good / high quality (if you do a close inspection) also the prices are quite high compared with other similar shops."
• "Unfortunately I went in to buy a staple gun and when I got to the till the item scanned up a different price to the price card."
• "Many items found without price so I have to ask in the till before I buy it."
• "Only thing I found frustrating was a lot of stock had no prices! Especially pet food/toys."

Cafe & Amenities

Pros:

• "The Caffe isn't too bad either."
• "The cafe upstairs does some nice coffees and teas."
• "The lady who works in the coffee shop is so lovely and very friendly and polite."
• "Great range on offer the only downside was the Cafe only one member of staff on duty which meant she was rushed off her feet doing everything despite this she was very friendly and professional."

Cons:

• "Cafe part could be improved with a wider selection of food/snacks/cake."
• "Note no decaf coffee available."
• "Cafe feels cold uninviting & never has much to offer or look at."
• "The Harlow branch now has an Iceland food store incorporated within it."