The Range, Taunton Reviews Summary

Store Layout and Selection

Pros:

• "Taunton branch is quite large and great selection of garden furniture."
• "Fantastic range of lighting here along with storm lanterns and amazing value silk flowers."
• "Good selection of homeware lighting wallpaper paint garden stuff stationary storage containers and confectionery drinks and snacks."
• "The store has an amazing range of different products, all great quality and at reasonable prices."
• "Large store stocking homewares, toys, diy tools and accessories, gardening accessories, pet care, arts and crafts and sessional items."
• "Awesome shop, beautiful unique reasonable priced pictures, art decor, soft furnishings, lighting, pet care, car care, basic DIY, minimal decorating, craft, children's toys, stationary, electrical appliances, kitchen ware, you name it, it's probably here!"
• "The Range offers a very wide variety of goods from household items to lighting, pet food, craft and hobby items, toys and clothing."

Cons:

• "One of most awful shops I have ever had the unfortunate pleasure to visit."
• "A very disorganised store, looks dated. Nothing set out nicely and seemed very ram shackle."
• "Plant range was poor too."
• "Sometimes they have what you're after and a lot of the time they don't."
• "For a large store on two floors, it feels very crowded and cramped with relatively narrow aisles."
• "Quite confusing store, keeps changing inside. A lot of prices missing, so that is not very helpful plus it used to be a very good store for stationary but now quite poor on choices."
• "A wide variety of products for your home but the place is a complete mess."

Customer Service

Pros:

• "The staff are really helpful and you can grab a coffee from their little shop at the back."
• "Staff friendly and helpful."
• "Staff helped me find what I was looking for."
• "Fantastic service by the manager Chloe and the customer services staff."
• "Very caring member of staff got two of them down for me as on the top of shelves."
• "You can always find very helpful staff."
• "The staff are always welcoming, very helpful and highly professional."

Cons:

• "The young lad (retail assistant) said no because there was no damage, when clearly there was."
• "Need to sort out their management. Product out for sale and advertised at one price and when got to till charged full price."
• "I find the customer service here awful, every time I have been into the store most items are not priced and when approaching a member of staff most have been rude."
• "Terrible experience - IT problems meant a 20 minute wait at the checkouts and not a supervisor in sight."
• "All the employees seemed unhappy and the tills were queued so there was a wait."
• "Staff were very very extremely rude to customers and each other."
• "The staff are rude and un-helpful."

Pricing and Checkout

Pros:

• "Prices can be very good here, but that's if the item is even priced."
• "The overall value for money is excellent."
• "Good prices."
• "Excellent choices and fantastic affordable prices.all great value for money."
• "Pictures were very reasonably priced."
• "Absolutely amazing with great produce at amazing prices, perfect for students!"
• "Huge Range of Household Goods, and Excellent Value for money."

Cons:

• "Not too competitive on prices either."
• "They charged me £27.99 Informed that it says £19.99, they checked and took it back and said £19.99 is finished."
• "The price of an item was £14.99 MORE than the price showing."
• "Going downhill!!! Used to be cheaper than most but not now."
• "They really need to check their price tickets on the shelves."
• "It bugs me that about 2/3 of the items I look at don't have prices displayed."
• "You have to be careful with price as something are more than they should be."

Cleanliness and Maintenance

Pros:

• "Always clean and tidy."
• "Cafe much cleaner than last visit when is was quite dirty especially floors and this was early morning, good visit reasonable prices."
• "Despite it being Christmas the shop was orderly and well stocked."
• "Restaurant has good selection of refreshments and was clean and tidy."
• "Nice big store with a cafe and toilets which is always a bonus."
• "Store nice and clean with helpful, friendly staff."
• "The cafe has literally just reopened, they also have a disabled /babychange and mens and ladies toilet which are clean and tidy."

Cons:

• "A vast improvement on the shop floor. On my last previous visit.... The rubbish around the desk upstairs was disgusting. And the toilets are a disgrace."
• "The toilets were disgusting. Avoid using them if you can!"
• "Terrible, the shelves were messy and many were empty."
• "The coffee shop was shut but the sign saying so was hidden by advertising so a little frustrating."
• "This place was recently finned £1million because it has a rat infested problem."
• "The shelves are always a mess, with a lot of products either not priced or priced incorrectly."
• "It's very tight and rammed in."

Accessibility and Convenience

Pros:

• "Lift available to get to second floor."
• "Was nice and quiet. Hand and sterilisation station inside entrance. 2m distance rules in place."
• "A very relaxing place to be and well stocked."
• "Nice friendly staff, good working lift and plenty of parking outside."
• "Free parking and wheelchair accessible."
• "It's disabled friendly, has a lift and a loo and a cafe."
• "Good sized carpark with lots of spaces and also disabled parking available."

Cons:

• "Only slight criticism is that because they obviously have to be careful with the current situation the queue for the checkouts was right around back to the pet section."
• "Felt pretty drained when we left. Strange. Not a great shopping experience at all to be fair."
• "No members of staff offered to help me."
• "Isles slightly small so if busy can seem a bit crammed."
• "However a nightmare to get around in a wheelchair so for this reason probably won't be going again."
• "For a large store on two floors, it feels very crowded and cramped with relatively narrow aisles."
• "Standard range store. The problem with this one is the location. Hankridge car parking is awful. Be prepared to be trapped in the car park at busy times."