The Range, Eccles Reviews Summary

Customer Service

Pros:

• "The regular server at The Range café is delightful. Very cheerful, friendly and super attentive."
• "Jorja helped me today and she was nothing but polite and well mannered helping me with finding things in the store."
• "Called in today, lots to see... always enjoy a look around. A lovely, friendly lady (member of staff) immediately stopped what she was doing & took me straight to the item."

Cons:

• "Mike then came to ask the staff what’s up he explained what had happened the manager then very rudely said no they won’t be free we have never done anything like that."
• "He took a personal call on his mobile as I followed behind to show him the offer that was on he then realised he was wrong."
• "He asked his manager behind him if he could do it and she rudely shouted no! to both!"
• "All the staffs are great but the big lady which’s called Paje in customer service was very rude and unprofessional."
• "Sarah (manager) specifically is an awful person, bless those who work for her."
• "Customer service non-existent! Called in store yesterday afternoon looking for corn on the cob holders. The girl just shrugged and said she didn’t know."
• "The staff are unprofessional as regards customer care. They very scruffy. And the tills are never working."
• "Staff are very reluctant to help - seem annoyed when you ask them a question."

Product Selection and Quality

Pros:

• "Everything here I wanted for my Art project with a wide "Range" of arts and crafts products as well as all other household materials and furniture."
• "I had never been here before and was very positively struck by the vast array of goods available."
• "Love this store. So much options for arts and crafts and home decor."
• "Good selection of goods at reasonable prices. If not in stock they will order to store for in store collection."
• "Fantastic craft range, also everything for the home and garden. They have lots of things that you struggle to find normally."
• "This shop is a fascinating find, offering a diverse range of products that's hard to categorize."
• "Excellent selection of goods. On the expensive side but great range of goods from homeware to car and garden products."
• "Great store plenty of ideas and goods. Has most things for a foyer, all types of art supplies, soft furnishings, lamps, lights, wallpapers, paints."

Cons:

• "While the selection is diverse and the staff hardworking, there is an odd mix of stuff here, from the useful pet and garden section to the absolute tat that pretends to be interior design."
• "It's hideously understaffed. I could see that the workers were quite stressed."
• "It's OK, but wish items and stuff had Prices on them."
• "Items not priced labeled properly items with no price labels told its a different price when it clearly states one price."
• "Some stuff there is tacky whilst there is some stuff that are pretty good quality i got these dinner chairs and as soon you sit on them the back of them ripped and tore so its now broken."
• "Never stepping foot into this store ever again, a rather masculine looking lady (short hair, a man's grey suit) was very rude, unhelpful & with a shockingly bad attitude towards a staff member too."