"Customer service is very helpful. I brought one easy spa pool which was faulty they gave me 100% refund."
"Nice staff on till who serve me Dylan he was called, asked a question regarding returns policy and never bat an eye lid with a response."
"Reliable products, friendly staff."
"Helpful friendly staff and no problems with returns."
"The staff is always friendly."
Cons:
"Staff do look moody & rude the way they deal."
"Ordered 2 grand worth of stuff, while in store staff moaned cause they wanna go home and not help."
"Difficult to find what you are looking for and staff are anything but helpful."
"Customer service is nowadays non existent from bottom to top!"
"Poor customer service, or I can say absolutely no customer service at all."
"Staff could do with training, ignoring customers and chatting between themselves at the tills, very slow and unconcerned about the growing queue."
"Absolutely appalling customer service."
Store Layout & Accessibility
Pros:
"Plenty if parking and wheekchair friendly."
"Has a garden centre on the side as well you do after go into the store to gain access to it."
"This store has a huge range to choose from."
"A huge discount store selling a huge variety of products from homewares to snacks."
"HUGE STORE! Loads of departments and huge choice of products from household products to DIY and arts and crafts materials."
"Big store, loads of different products all under one roof."
"Well laid out store with a good selection of art, craft and pet items."
Cons:
"We were looking for new suitcases and I know it's out of season but we looked, couldn't see anything for all the Christmas tat."
"I was absolutely livid with the state of the shop, why have they sold half the building I have no idea. Everything was a mess, tight, dusty n I they didn't have much variety as they used to."
"Terrible, shopped for 40mins and left with nothing, new arrangement of Store is very confusing and difficult to navigate because it doesn't run smoothly from one section to another, mis mash of items."
"This store is mismatched, hard to navigate, hard to find ANYTHING that you need as it's all dotted around in different, unrelated, sections."
"Some sort of construction going on, the store is mayhem, half the staff are stressed."
"Gives the impression of being cramped with narrow aisles some of the aisles you cannot pass another trolley."
"Although the shop has some great items, the layout is poor."
Product Availability & Variety
Pros:
"The Range is a great place to shop if you're looking for affordable, good quality home furnishings!"
"Great range of products, always have lots of reduced lines to find a bargain."
"A very wide selection of goods including pet supplies, gardening equipment, home furnishings and decorating supplies, cosmetics, and food products to name a few."
"It's a lovely store, with a vast range of products to suit your every needs."
"It stocks a huge range of deco for your home, as well as household utensils, toys, stationary, toiletries and some food."
"It has complete range of everything. We bought our Christmas decorations there so much choices."
"There is so much to choose from! For every room in your house & more, a great range of outdoor and garden accessories."
Cons:
"Normally a good range of stuff but I came in today just for some beads for crafts and jewelry and there was absolutely nothing on the racks."
"Disappointed not to find jam jar labels."
"I could not seewhat i went for then a young man helped he went upstairs to check stock and carried my purchase to my car for me could not have been more helpful impressed by the service will be shopping there again."
"Absolutely disgusting and time consuming. I wasn’t informed that if I was to return the Flymo lawnmower bought from their store, I would have to ring the customer service of the company for the lawnmower in this case Flymo, MYSELF before the store could accept the lawnmower!"
"Most of the things we came looking for are out of stock."
"The shop was half way through putting out the Xmas stock. There were lots of pallets, large sacks and trolley cages on the shop floor which being disabled meant that we couldn't get down all the aisles."
"Terrible will never shop there again wanted a Christmas tree last one couldn't find a price."
Customer Experience & Atmosphere
Pros:
"Good lighting, nice atmosphere."
"Got what I needed and no queue at the checkouts."
"Great place to visit. A lot of options and great things to buy and things are reasonably priced."
"Very nice spacious store... however pricing and shelf labelling needs some attention...not consistent with items on display."
"A nice place to find a variety of things."
"Cafe serves nice sandwiches and drinks."
"Overall experience is great. Atmosphere is fab."
Cons:
"Mainly due to other customers not adhering to mandatory face covering, what a joke."
"The public toilets are a disgrace."
"Customer service is nowadays non existent from bottom to top!"
"The temperature of the store was not comfortable."
"Did not feel safe during COVID pandemic time. Customers not wearing face coverings."
"Whilst we are still in lockdown there are too many people in the shop with no one way system to stop people getting too close to each other."
"The store was busy when we visited, which would have been good if everyone had followed the one way, kept socially distant, worn masks and gelled on the way in. But too many didn't do this, staff and customers."