Halfords Autocentre Barnsley Reviews Summary

Customer Service and Communication

Pros:

• "Amy, on the reception desk, was very helpful, very professional at her job."
• "Was greeted in a friendly manner (which makes such a difference) by Daniel when I dropped it off."
• "The fitter explained everything in plain English, very courteous and professional."
• "Great service and friendly staff, fair on price and not quick to undertake work not required."

Cons:

• "Nobody bothered to call to advise me there was a possible delay, and no apology offered."
• "Didn't ring me as promised when it was ready, I turned up to find it unlocked in car park."
• "Very unhappy. Booked appointment online, dropped car in and told should only take two hours. Came back over two hours later to find car had not even been looked at."
• "They have told me that the tire I ordered haven’t arrived and that they have called me but I didn’t answer. It wasn’t true as I didn’t receive any phone call."

Quality of Service

Pros:

• "Brilliant service, got me straight in checked all tyres and I was back on the road in 5 minutes."
• "Had MOT done here. The fitter explained everything in plain English, very courteous and professional."
• "I needed new rear brakes, should have cost £130, I got it for free with brakes4life. Thanks Halfords."
• "The advice was that the car needed to go to the main dealership. Fortunately, I've got an extended warrant plan."

Cons:

• "Put my car on diagnostic then told me it needed a new engine. Took it to a different garage and they’ve flushed the engine and changed a filter and it’s fine."
• "I was told to bring it in for a retest told me a have to book it in and pay as well which I’ve never had that told or done before so it’s just absolutely ridiculous."
• "MOT was done here an they picked it up for an excessive fluid leak to shock absorber and welding needed doing. The shock absorber was not leaking at all."
• "I had 2 tyres changed and I would like to say the full team are organised and professional at there jobs."

Pricing and Charges

Pros:

• "Fortunately, Jonathan got to the price I was looking for which was quite a considerable amount. I will use this store again as the job was completed quickly and the service was very friendly."
• "Absolutely brilliant took my car in for tracking only to find out my lower suspension arm was broken..fixed and back on the road in an hour excellent service."
• "I needed 3 tyres fitted, I had many quotes from other tyre fitters until I came to Halfords and they priced me 4 brand new tyres up for less than the price I was quoted for 3 at previous garages."
• "I needed an MOT and a seatbelt replacement. They were able to order this at short notice and have it ready for me when I arrived."

Cons:

• "Absolutely waste of time and money to them also try get even more money of you saying you need this part that costs this and that much, very disappointing."
• "Had an excellent job done at Barnsley road Halfords Autocentre, im sure it will be a pleasure to use their services again in the future, it's gooooood."
• "Had work done elsewhere and suspected it wasn't done right, took it to Halfords Autocentre for an inspection and had my suspicions confirmed."
• "AVOID if your car needs any work done, they're unable to do anything apart from what you can do, change oil filters and other fluids."