Halfords Autocentre Oldham Reviews Summary

Customer Service

Pros:

• "The mechanics who did the work also recognised me and came out of the repair shop to ask how I was doing."
• "Excellent service and very friendly staff, my girlfriend was waiting for our car to have its mot and our 9 month old baby was getting a bit bored so one of the lads put baby tv on the tv for him."
• "I was brought cups of tea by Anthony while the work was being carried out and felt well looked after."
• "Great Communication with the service desk. Booked me in for the next day with no issues."
• "Friendly staff .... great service!"
• "The lovely lady in the Auto Centre is always friendly and really helpful."
• "The main thing that stood out for me was the fantastic service, the friendly staff and how comfortable and welcome I was made to feel."

Cons:

• "Atrocious. Took 3 attempts to get wheel alignment right and even after the third attempt the steering wheel is not centered."
• "From the tone of their voice and body language I didn't feel I was welcome there, may be because I was Asian."
• "Rude and aggressive staff since Denise and Sue have left."
• "Unbelievably rude to customers. The attitude of the lady on the counter is incredibly abrasive."
• "Mechanics are not interested! Job cards with specific instructions are not being read/carried out."
• "The manager there is unhelpful and refused to look at it again if he did he would see fluid all over the clutch and replace it all under warranty."
• "AVOID! Oldham branch, had Duxback window treatment... THE DUXBACK WINDOW TREATMENT DOES NOT WORK AS ADVERTISED!"

Booking and Efficiency

Pros:

• "The booking process was quick and efficient and flexible enough to meet my needs."
• "Booked my car in online for its first MOT at Halfords, Oldham, it was very easy to book in and I received confirmations by text and email."
• "A seamless hassle-free service from selecting tyres on-line and booking the fitting appointment, to the drop-off and collection of car."
• "I booked my car for a MOT the night before online, which I though was fantastic at such short notice."
• "This place has a great setup. Book a time slot online, drop off and get a call when the work is done."
• "Very efficient service and MOT, booked same day, good explanation of work done and condition of car, no pushing other sales."
• "Everything was easy for me from start to finish. Friendly staff and great service at the Oldham autocentre."

Cons:

• "I booked my car for a MOT the night before online, which I though was fantastic at such short notice. When I dropped my car with Halfords, I was told their system double booked myself with another person, which meant id have to wait a fair bit longer."
• "Stupidly went back for some tyres, after not being able to find my order or booking for ten minutes they eventually found it 4 days previous."
• "All the free checks are just there to attract potential customers. Booked some free checks with a wheel alignment only to be told there wouldn't be time for free checks, but there would be time for what I paid for. Seems like modern day scam to me."
• "I've visited Halfords Oldham on Friday the 7/7/2023 to inform them of the fitting error only to be told to come back on Monday the 10/7/2023 to see the manageress and would leave a note about the error, On arriving at Halfords for the second time the manageress knew nothing about the problem."
• "The problem was that their system did bring up the discount details so how was it our fault maybe they should learn to communicate with each other and sort their system out!"
• "I booked online for a 6 point brake check for the car to be dropped off before 12:30 and I arrived just before 12:30, I gave the specific instruction that I would need to wait with the car, on arriving at the centre I was greeted by graham sat wiping his crumbs away and immediately explaining he had just been eating his dinner."
• "7 hours to change a tyre, not great."

Value for Money

Pros:

• "Quoted half the price that i was getting offered by local mechanics which i didn't expect."
• "Cheaper than previous garage I used by over £200 and fixed what was broken nothing more."
• "Old nut removed, new one fitted and torque checked on all the other 19. Took 10 minutes, no charge."
• "I got a service done to manufacturers specification for around one third of the main dealer price."
• "Also able to use a free interest 4 month payment plan to spread the costs."
• "Had an MOT and Full Service done at Halfords Autocentre Oldham - service was great, communication from them to me regarding any issues or to let me know my car was ready was great, it was easy to book through the website, and the price was very reasonable as well."
• "Good customer service, very helpful, free diagnostic."

Cons:

• "I paid £395.98 for a tyre which should cost approx £300 because of it's size and being a standard tyre not Run-Flat."
• "I was mistakenly told that some work would cost £29, I had the work done and it cost £129."
• "Unprofessional service. had work done a year ago on my clutch it had 2 years of warranty and typical halfords couldn't find it on their system even though I had the receipt they needed documented proof."
• "My mum had a new clutch fitted here in August 23 for it to fail within 2 months."
• "I thought the mot was okay they said that I needed new pads and disks and quoted me more than £200 for Nissan quasqui I contacted my garage and it cost me £100."
• "Had a service and mot. after picking up my car there was an exhausty noise... Cost of work involved a little bit costly but guaranteed for 12 months."
• "Halfords.. wouldn't use them again.. rip off over priced..."