Halfords Autocentre Cambridge Reviews Summary

Customer Service

Pros:

• "The guy on reception was very polite, friendly and knowledgeable and kept me informed about anything that needed doing."
• "As always staff friendly and helpful."
• "Any questions asked were answered clearly with good overall knowledge."
• "The staff are exceptionally friendly and helpful."
• "Very helpful staff, did a decent job with the upsell for value add products, and did the job quickly and efficiently."
• "His professional attitude was impressive, and I thank him very much."
• "Everyone very helpful and professional."

Cons:

• "Atrocious! Booked in at 8.30 am (2nd April) for a brake check, told me it'll take an hour. I waited and waited, after 2 hours the chap says, wait bit longer 'we're very busy'."
• "So not only is this inconvenient (I now need to book another appointment elsewhere), but they've skimmed off a lot of extra profit on the 'major' service."
• "You guys need to be investigated!"
• "They are rude and unprofessional."
• "Customer services aren't really interested in my complaint."
• "The attitude of the staff needs addressing as there is a very hostile tone to the way they speak with customers."
• "I'm really disappointed with service provided."

Quality of Service

Pros:

• "Great service. Dropped my car in for a safety check and repair at 9am and it was ready by half 4 the same day!"
• "The job was done in a timely manner and for a better price than I feared."
• "Thank you for the free safety inspection which was to come with the wheel alignment."
• "The prices are very competitive and the service is excellent."
• "First time using Halfords for my MOT and it was better than most garages I've used."
• "Fantastic experience for MOT. Dropped car off and was completed within the hour."
• "Good value for money."

Cons:

• "They charged £50 to tell me what I already knew and then asked permission to do more investigation work."
• "They couldn't even give a proper print out of the fault codes."
• "Expensive and mechanics are not as knowledgeable as others in the area."
• "Since having a major service... car now not running at all, can't get it to run, (totally dead)."
• "very bad services. I paid for checking the air conditioning and refilling system, and after 2 weeks the air conditioning is empty and no longer works."
• "Between the apparent near non-existent knowledge that front of house staff have of how basic automotive components work, the failure of 'technicians' to pick up very apparent faults and reporting non-existent faults as urgently require attention I was very disappointed."
• "Paid a lot of money for service, I collected a car that was making weird noises."

Honesty and Transparency

Pros:

• "It's refreshing to find an honest garage, as we've been screwed over before by dodgy garages in Cambridge."
• "I bought pedals for my bike a couple of months ago and one failed. I took it back and discussed with the member of staff. They were happy to replace the item and offered to fit it to my bike."
• "They simply do Honest, Reliable, Excellent work, at a reasonable price."
• "The opinion and advice is very honest."
• "They did their best to find me a part that was affordable and didn’t over charge me like other garages wanted to."
• "Chatting to Patrick about my car was more like talking to a knowledgeable friend keen to help me than someone being paid to service my car."

Cons:

• "When I got there they couldn't find the tire to show it to me.. That left me wondering of their honesty.."
• "They are investigating the noise but already pointed out that all of my tyres had a pressure of less than 30."
• "They offered me a free service by email and I double checked on the phone. I went there and gave my car for the service, but after around 2 hours they called me and said this free service is only valid when you book another service."
• "Do NOT take your car here, especially if you are a woman."
• "They told me I was not allowed to get 2nd opinions or quotes, and that I would be driving illegally if I took it away."
• "Very disappointed with the extremely poor level of service and I will not be using a Halfords garage again in the future."
• "They refused to answer me when I asked what the best case and worst case scenario could be."