The Marble Group Reviews Summary

Customer Service

Pros:

• "Davina was our main contact, and from our initial emails in October 2016 through project completion today, she has been very prompt in responding to my queries and in making useful suggestions."
• "Johnny did an amazing job keeping us update throughout the process so everything ran smoothly."
• "The experience with you has been extremely professional from start to finish."
• "Everyone at The Marble Group has been an absolute pleasure to deal with, and their prices were highly competitive as compared to local kitchen worktop suppliers."
• "Johnny Michael has been so helpful from the very beginning!"
• "Johnny was very helpful and kept me updated at all times."
• "The customer service from sales, templating and fitting, was brilliant I couldn't fault them at all."

Cons:

• "So all in all, our experience with TMG wasn't a smooth one - the attitude of Kyri didn't help on the day and quite honestly took away the pleasure of getting the worktops fitted which was a shame."
• "It turned out that our kitchen fitter had not ensured that some of the base cupboards were level - Kyri was (in my opinion) quite rude about this."
• "However, no customer service to speak of when there was a flaw in the work top I had purchased and had installed."
• "Have been trying to contact them for months now about an issue with the install."
• "Full payment was required before completing the work, so they have our money now and all emails are being ignored."
• "Not only have the marble group proved to be incompetent and deceitful but their staff have been rude and arrogant and refused to rectify any of the issues."
• "I felt she done her job for the tick ✅. Definitely it’s missed opportunity for the company because someone doesn’t really care, just basic communication with the client."

Quality of Product

Pros:

• "Really pleased with our kitchen worktops from The Marble Group."
• "The Marble Group have been amazing, I would highly recommend them."
• "We've used The Marble Group on a number of our Developments for supply and installation of quartz worktops. The service and quality of their product is impeccable."
• "Fantastic quality, superb service and first class people in The Marble Group Team who know how to deliver an exceptional customer experience."
• "The result is the highest quality kitchen imaginable - and that's saying something from someone working in the luxury property development industry."
• "The quartz is superb quality and the team did a seamless fitting."
• "The quality and workmanship that went into the worktops were above and beyond."

Cons:

• "The only point which we were really disappointed in was the quartz around two soil stacks on either side of our hob; the two outward facing corners on either side were not mitred so it really spoils the overall look but when we realised this the fitters had already left."
• "On the agreed fitting day, Kyri and another fitter turned up with Lauren from the office but the order was wrong - we had ordered one colour quartz for the island, and a different colour for the remainder of the kitchen and they had made them the wrong way round."
• "Poor factory manufacturing and no quality assurance once the cutting was completed resulting in unstraight and not square edges."
• "After all this we are generally happy with the worktops - the quality of the Unistone Nero Galactica with regards to the colour consistency could be better as there are 'streaks' visible in places."
• "Few days after the installation we noticed a small unpolished patch on the worktop."
• "Upstands where cut in error and varied in size which meant fitters need to cut and grind upstands to correct size."
• "SLA was longer than 10 days for me due to defect while cutting in progress."

Installation Process

Pros:

• "A perfect installation with every little detail attended to. Everything was left immaculate. Worktops are gorgeous."
• "The installation crew was tidy, they brought floor covering to protect our floors, and worked efficiently."
• "They were clean & tidy, very polite & did an amazing job."
• "The fitting was done quickly with every attention to detail."
• "Max and Mariusz did a fabulous job of installing our quartz worktops, splashbacks and upstands."
• "They brought their own floor protection and ensured the area was kept tidy and neat and even vacuumed afterwards."
• "Templating and installion was fast and efficient and we are delighted with the final product!"

Cons:

• "We have just had new kitchen worktops from the marble group and their service has been utterly appalling."
• "So all in all, our experience with TMG wasn't a smooth one - the attitude of Kyri didn't help on the day and quite honestly took away the pleasure of getting the worktops fitted which was a shame."
• "Even though the fitters had to come back twice to finish the job as some of the measurements were not done correctly, it was all rectified in the most professional way at the end."
• "What should have been resolved in a matter of days became a protracted problem (lasting months) and resulted in offensive behaviour from a director."
• "Upstands where cut in error and varied in size which meant fitters need to cut and grind upstands to correct size."
• "However, no customer service to speak of when there was a flaw in the work top I had purchased and had installed."
• "Have been trying to contact them for months now about an issue with the install."