El Chicos Reviews Summary

Food Quality

Pros:

• "The food itself was amazing with rich flavours!"
• "The chicken fajitas were amazing! Really succulent & flavoursome."
• "The food was excellent, and the restaurant was pretty cool too."
• "Delicious food. We ordered: chipotle chicken burrito, nachos y vegan enchiladas."
• "The food is fresh, seasoned and delicious."
• "Best Mexican food I've tasted in London!"
• "The food was absolutely wonderful, and taste was totally out of this world!"

Cons:

• "The Spanish rice, tasted like it was from a package."
• "The main food was a bit of a disappointment."
• "Order the salmon it was tasteless and the presentation was ridiculous."
• "Food is not authentic at all, bland and tasted like packet good slapped in a microwave."
• "The food was appalling."
• "The most fakest Mexican food I have ever had in my life it was just disgusting."
• "The food was not pleasant not fresh tasted like it was yesterday's food."

Service

Pros:

• "Friendly service, incredible (and strong) margaritas and some cracking food make this a great Friday-night destination."
• "The staff were very friendly and helpful, atmosphere is great."
• "Staff is always friendly and good selection of food & cocktails!"
• "The waitress was very helpful and friendly too."
• "The service was impeccable they were all so lovely especially the waitress."
• "Customer service was great, they are attentive and very helpful in menu and cocktail knowledge."
• "The staff, Sammy and Gleison were extremely nice and gave excellent customer service."

Cons:

• "Customer service is invisible. Constantly ignored by the waiting staff."
• "The service was terrible. 2 miserable waitresses who never bothered to even raise a smile."
• "One guy who looked like a manager was quite rude actually."
• "Waiter ignore us. Did ask for more drinks or if we like food."
• "The service was appalling in particular by one of the staff."
• "The worst service I have encountered in a restaurant. The service staff is rude and has no manners."
• "Service wasn’t really that good."

Ambiance

Pros:

• "The atmosphere was authentic with a Mexican vibe."
• "It’s no wonder this place is always heaving!!! The music is gooooooood!"
• "The vibe is amazing here."
• "I absolutely love this restaurant, the atmosphere is very friendly and the staff are welcoming, pleasant and ready to honour your every wish."
• "The atmosphere was genuinely great."
• "It really makes you feel you're in Mexico!"
• "Always have a positive experience whenever I visit El Chico’s. The atmosphere is great."

Cons:

• "Interior is so poor, chandeliers have no bulbs…"
• "Only let down was decor. Peeling ceiling and bad choice of colours in the tiny toilet."
• "BTW the restaurant and decor itself looks like they got their decor from Poundland and half the restaurant isn't even done up - looks like a cave."
• "I would have given them a 5 rating if they had more of a Mexican vibe to the restaurant."
• "On first impression of the place I was a little disappointed, considering we're still in a pandemic handing us used paper menus did make me feel a little uncomfortable."

Value

Pros:

• "Good value for money, it comes in a milkman-style glass milk bottle & they put a lot of effort into the presentation."
• "I have to mention their delicious cocktails too, they were so delicious and reasonably priced."
• "Food and beverages are reasonably priced, especially with their Happy hour options."
• "Prices are great and service is good."

Cons:

• "Price of meal 26 pound. Bit overpriced? Maybe."
• "Plus the menu is quite expensive."
• "Went for the street for platter - it was good but a bit pricey for what it was."
• "Might be a little bit pricey but at least you know what are paying for."