Tortilla Reviews Summary

Customer Service

Pros:

• "Came Tortilla today I am a regular customer at other branches but it was my first time at Canary Wharf. I was served by Tanjila and it was by far the best customer service I have ever experienced."
• "10/10 really liked the customer service, the staff was super friendly and welcoming."
• "Wonderful service and the team seems to work very well together."
• "Very welcome staff and the service was very prompt and professional."
• "a special shout out to Vlad at Canary Wharf who was extremely helpful."
• "Yummy food served by the friendliest Manager and staff in Canary Wharf, London, UK."
• "Incredibly lovely food, organised and looked after place, smiley and very helpful staff."

Cons:

• "The lack of customer service was really astonishing and appalling."
• "Low quality food and extremely bad customer service."
• "Would also be better if the staff had a nicer demeanor as they didn't seem very friendly."
• "Extremely rude staff who don't seem to be able to listen to what a customer orders."
• "Staff too busy talking to themselves then attending to customers."
• "The staff were chatting among themselves and made me feel insignificant when I asked for service."
• "Every time I’ve come here I’ve been disappointed with the lack of customer service."

Food Quality

Pros:

• "The borito was the best I have tasted."
• "Meat is OK for flavour, but rather overpriced."
• "The food is great and so is the service."
• "Yummiest Burrito / Naked Burrito around this area."
• "Good Mexican food with decent portion size."
• "The food is fresh, tasty, and made with high-quality ingredients."
• "Really good authentic American food, fresh full of flavour the burritos are amazing."

Cons:

• "Worst burrito I had in London so far..."
• "The grilled chicken had a weird taste, resembling tuna."
• "The guacamole was not well made at all."
• "Bland & poorly made burritos."
• "For me it just didn't taste good."
• "Chicken pretty tasteless and rubbery."
• "The rice was dry, overcooked and bland."

Portion Size

Pros:

• "Prices are incredibly reasonable, £5 for a medium burrito and £6 for a large."
• "I tried the beef burrito today. I have to say the portion is massive and it's very tasty as well."
• "The burritos are massive!"
• "I have to say the portion is massive and it's very tasty as well."
• "The large burrito is bigger than the usual burrito you can get in other places in London and cheaper than the London average."
• "Tasty, filling burritos and tacos."
• "For £5.20 this was exceptional value for what was a quick and tasty meal."

Cons:

• "I got a “large” breakfast burrito and the lady proceeded to put half a spoonful of egg in."
• "Portion was extremely small."
• "The quality of the food is good but the portions are quite small especially if you get the tacos - I was really disappointed, barely a spoon of meat in each."
• "Very stingy with portions compared to other places."
• "Portion size was appaling, ordered a large burrito and got less than a scoop of rice in it."
• "The quesadilla literally has a tiny drop of salsa and cheese."
• "Staff barely put more than five pieces of meat in the bowl."

Hygiene and Safety

Pros:

• "The shop has a great atmosphere, with friendly staff and a clean, welcoming environment."
• "Nice clean tasty, not cold, nice staff and load music inside where it is warm."

Cons:

• "Staff quite depressed and not wearing gloves."
• "DO NOT order from this restaurant if you have allergies or dietary restrictions."
• "2 of their staff were not wearing masks properly and the staff preparing food was not wearing gloves."
• "I recently went there and was absolutely disgusted and shocked I went in to order my food and I see so many flies green flies the same flies that eat feces all over the food and flying around."
• "Extremely upset at the level of cross contamination at this branch."
• "gave me the worst food poisoning I've ever had."
• "The whole order was cold on arrival and the chicken looks like canned tuna for some reason."

Value for Money

Pros:

• "I typically opt for the pork naked burrito with guacamole which is really good value for money."
• "Tucked in the DLR station, this shop provides cheaper and tastier burritos than any other closeby alternative."
• "Would highly recommend for a filling and nutritious meal which is also fairly cheap."
• "I can say it has more value compared to its price."

Cons:

• "Meat is OK for flavour, but rather overpriced. £9.10 for a beef burrito is baffling."
• "Overpriced, ridiculous service, portion sizes are small as hell."
• "Food is nice but over priced."
• "What is the point of paying that much only to be mean with the food."
• "Used to be a regular customer here, often getting free burritos through the loyalty stamps. They've now bumped the price up because the price of proteins have gone up."
• "Not impressed for the price too."
• "Very bad service, Just finish to have a Quick late lunch, my son order a menù with a coke, he receive the meal without the drink."