"Customer Service - Jess was helpful courteous and attentive keeping me updated on progress of the job."
"Everyone at Audi Nottingham is extremely friendly and welcoming."
"The courtesy shown to us and the trouble you both went to detailing the process and explaining everything to us."
"Absolutely amazing service from start to finish."
"Thank you Nottingham Audi"
"Great service from start to finish Jake was a great help an kept me informed throughout our car being built an delivered."
"James Owens, was extremely attentive to any questions or requirements I had."
Cons:
"I'd give zero stars if I could. Absolutely shocking level of customer service."
"I'm pretty disappointed with service I've had. Twice I've been told I'd be able to test drive and twice I've driven 30 mins there to find they had no intention of arranging a test drive."
"Person was serving me she had so much bad attitude no service no advice just drop the keys and end of the day pick your keys like attitude."
"Once they sell you the car, their attitude completely changes."
"Never again to this Audi garage again. Didn't expect kind of service specially not cheap to get your car service."
"Would give 0 if I could. Terrible customer service. Do not buy a used car from here - they are only interested in new car sales."
"Not sure if they're delivering the job you're paying for."
Sales Experience
Pros:
"It was one of the easiest and most enjoyable experiences of buying a car."
"I would highly recommend buying your new car from Nottingham Audi as these very Friendly and helpful people cannot do enough for you."
"Very happy with Notts for wanting to do a deal..."
"Cameron was fantastic, explained everything wonderfully and got me a great deal on an A5 coupe."
"James was very friendly and wanted to do all he could to ensure I had the best deal and car that was right for me."
"Would definitely recommend to anyone looking to purchase an Audi."
"The whole buying experience was exemplary and I cannot fault any part of the buying process."
Cons:
"I’ve had previous dealing with this branch many years ago which put me off."
"AVOID THEM!"
"I tried to reject the car inside my 30 day return period & was told to contact the ombudsman, only with the help of Audi customer services they agreed to pay for the cost of the repairs apart from £150 I paid to have the bonnet realigned & the brakes cost of £650 before I discovered all the other problems."
"Car faulty on pickup date. Then took a week to fix it, no courtesy car offered."
"Sold me a car with many faults, which I had to take back 4 times in 10 months."
"Absolutely appalling service and would not recommend anyone to purchase a vehicle with Sytner Audi Nottingham."
"It was certainly a massive mistake buying a car from them, as I live 160 miles away it makes things difficult to sort out problems Very disappointing."
Staff and Dealership
Pros:
"Recently got a new car through Nottingham Audi, the initial greeting in the showroom from all staff made the experience more enjoyable, they were all so friendly."
"Two very pleasant people to deal with in Nottingham."
"Every person I dealt with was so friendly and helpful."
"Reception - very efficient organised and welcoming."
"I found the experience of purchasing a car from Nottingham Audi very good."
"Exceptional service! Mr Daniel Ranna went far and beyond to help in getting the vehicle."
"I’m amazed with the service you receive when buying a car here and I definitely be back from another car."
Cons:
"Service is expensive but first class. Reception on arrival and departure needs improvement."
"The only negative which is why my rating is not 5 stars, is that after we left dealership we noticed damage to the alloy wheel!"
"Utterly disappointing that the main Audi garage were unable to provide a courtesy car to my 83 year old father while car was being repaired for the day."
"Complimentary car wash is welcome but not the dangerous windscreen covered in wax impeding vision in the rain."
"Paid extra for Autoglym lifeshine. Dirt in mouldings when car was delivered and water running down paintwork like a waterfall rather than beading as you would expect if lifeshine had been applied."
"They also tried to state that I didn't report the issue within six months, in a letter sent via customer relations, which is a complete lie."
"Took several weeks to get my car looked at; after informing me my car would be collected from my home, Audi then refused to collect it."