Tortilla Charing Cross Reviews Summary

Service

Pros:

• "The waiters were nice, burrito was tasty."
• "The staff was very accommodating."
• "Nice staff, very helpful."
• "Wojtek did an amazing customer service."
• "Mamadou was super helpful in explaining everything to me."
• "The staff here are friendly, efficient, and helpful."
• "Service was fast, fun and friendly."

Cons:

• "The staff weren't wearing masks and the whole place was chaotic."
• "the staff are condescending and snarky asking questions like 'have you been here before' or 'did you not hear we don’t have tomato rice'."
• "In this branch the staff is very unattentive and they don't wrap the burrito properly."
• "Disappointing customer service!!! Double charged me for Guacamole."
• "Bad customer service, staff was not explaining the menus properly, not answered multiple questions, just ignored those despite the fact that there was no rush."
• "Manager “Himanschu” did not allow me to redeem my too good to go 3 min before the schedule time."
• "The short dark-skinned girl that served me tonight had the worst customer service I've experienced in a long time."

Food Quality

Pros:

• "A really substantial HOT meal for an exceptionally reasonable price."
• "These people sure know how to make delicious meals."
• "The chocolate filled churos was a nice surprise."
• "The food is very tasty, the service is excellent."
• "The flavour was so delicious."
• "The food was delicious and the ingredients they use are fresh."
• "The food is fresh and full of flavours."

Cons:

• "Not enough Meat in the Tortilla Wrap even after paying 75p more for Beef."
• "Everything we had tasted of nothing and was soggy and cold."
• "Plain food."
• "The food tastes good but with portion sizes like this you are still left hungry, in my case very hungry."
• "Food is served cold."
• "Food was also very bland I couldn’t taste anything."
• "The vegan option unfortunately has very little flavour, it's very bland."

Atmosphere & Cleanliness

Pros:

• "I really liked sitting upstairs and looking out the windows at all the traffic on Trafalgar Square."
• "The seating space is also great, with plenty of room for groups and solo diners alike."
• "Lovely Mexican restaurant with a cosy upstairs seating space right by Charing Cross Station."
• "They have a really nice seating area upstairs with a big window."
• "We ate in and it was peaceful, clean and pleasant for a busy part of London."
• "The store was clean and spacious (at least downstairs), and the overall layout is quite nice with toilets downstairs, which not all Tortilla's have."
• "Enjoyed my there tacos which were delicious and filling."

Cons:

• "A young lady tidying upstairs seating areas was pushing chairs around really loudly and bumping them into our table several times."
• "Dirty with cobwebs and spiders upstairs."
• "The cleaning brush and dust pan by the bin upstairs could be out of sight."
• "Very, very dirty tables."
• "It feels dirty. Tables are not wiped."
• "Everything upstairs was a mess, wasn’t napkins, tables dirty, the bin completely full."
• "All the tables and chairs were dirty."

Value

Pros:

• "It cost £9 but was a good size."
• "I fed a family of six for fifty pounds."
• "Great menu and tasty, great price food."
• "I thought the price was very reasonable."
• "Food is good value."
• "For the price-which is more than reasonable for the area the shop is located in-you get a filling portion of delicious food."
• "Excellent value for money. Burritos are packed with tasty ingredients and the meat is piled in quite liberally."

Cons:

• "Prices have increased but portion sizes are decreasing. It’s not on."
• "Costs more for guacamole and for having the beef, so a large beef burrito with all the trimmings will probably set you back about £9."
• "Was great whilst I was eating it...and then I got food poisoning merely hours after."
• "Overpriced small portions with ingredients in your meal cost extra... No toilets available to customers!"
• "Extremely expensive for a burrito."
• "A but pricey but still reasonable for the location."
• "Obviously scrimping on ingredients. Put your prices up rather than doing that please?"