The Vet Southampton Reviews Summary

Staff and Service

Pros:

• "Fantastic, caring practice with reasonable prices."
• "Lovely and clean, staff were very helpful and friendly."
• "Karen and the reception staff have been more than supportive throughout our visits."
• "The staff on the front desk are always very polite and helpful."
• "The medication my dog received has improved her condition amazingly within 24hours."
• "Both the receptionist and the vet (that we saw just 1 hour later) were fabulous."
• "The staff are always very polite and helpful."

Cons:

• "I was pushed to conduct a very expensive brain scan (£5000) on my 11 year old dog."
• "Truly appalled by their lack of compassion or understanding."
• "Not one ounce of compassion was shown by any member of staff present."
• "Zero concern for your animal."
• "NO COMPASSION."
• "The most useless vet I came across over the past few years. Waste of time and money- go somewhere else!"
• "The vet that I saw was the rudest vet I have ever had the displeasure to meet."

Value and Cost

Pros:

• "Having paid (not the usual extortionate prices) I was away."
• "The prices of check-ups and medications are very reasonable."
• "Fees are very reasonable."
• "Moved to this vets recently. Great value."
• "Their prices are certainly competitive."
• "They are reasonably priced and don’t try and rip you off as some vets do!"
• "The pricing very good."

Cons:

• "Probably are pricey too."
• "I was charged £49 for consultation and the scrub... I could have got a 250ml bottle from any chemist for £6."
• "When he had to stay at the out of hours vet overnight there was not any indication of the potential cost (£460)."
• "Prices of meds are rocket high (majority charge 20p/pill, they charge over £2 per the same pill)."
• "It’s an extra £50 on top of the £40 consultation fee, so £90 just to see the dog, because it’s a Saturday."
• "They charged £50 for the service!! Compassionless puts it mildly."
• "The price will be £530" for a simple stitching job."

Facilities and Accessibility

Pros:

• "It is a walk in facility but now they do a session for special appointments from 1-3 o'clock."
• "You can check their website for current waiting times and they are open 7 days a week."
• "The vets are open from early til late."
• "The place is clean, welcoming, and has a separate seating area for cats and dogs, such a smart move."
• "Separate area for cats and dogs."
• "The waiting room gets very loud and owners aren't asked to keep dogs quiet which doesn't help de stress my cats."
• "The separate dog and cat waiting areas are the same room just segregated by seats."

Cons:

• "Truely awful experience waited over 3 hours and still did not see a vet!"
• "The wait was agony and they were letting dogs through before my cat just for jabs."
• "Waiting times have not matched the time stated on web site lately it’s been a good hour wait as it’s now very popular."
• "Seem woefully understaffed meaning waiting for over an hour on many occasions."
• "Which most people ignored (there were dogs and cats in both the dog and cat areas), thus defeating the point of it."
• "Waiting for over an hour on many occasions."
• "Waiting times are ridiculous. 2 hours I waited for my kitten to have his second vaccinations!"

Professionalism and Expertise

Pros:

• "The vets have always managed to sort out whatever problems he has, including referring him to a specialist clinic dealing with dermatology."
• "Visited this vets on many occasions over a short period of time, sadly our puppy passed. However we found the staff very helpful and sympathetic."
• "Well done to all the staff for making this a pleasant experience."
• "The vet was lovely and very reassuring."
• "All the staff have been fantastic every time I have visited."
• "Great value, kind, caring patient and thoughtful."
• "Christos the vet is the best vet I have met, he went above and beyond to look after my dog."

Cons:

• "The most useless vet I came across over the past few years. Waste of time and money- go somewhere else!"
• "I found the vet Abby to be rather rude."
• "Chris the Vet for some reason asked if she’s spayed so I responded no & won’t have it done, his attitude changed instantly."
• "The vet that I saw was the rudest vet I have ever had the displeasure to meet."
• "Took my bunny there yesterday and was seen by a Vet obviously knew nothing about rabbits."
• "If you love your pet as much as I do avoid at all cost especially Abby Winchester only interested in taking your money."
• "The admitting vet examined her and said that her knee was swollen, had I tried anti-inflammatories?"