Address: 2 Manchester Rd, Stockport, SK4 1TN, United Kingdom
Rating: 4.3
based on 203 reviews.
Customer Service
Pros:
"Had a great customer service experience at Halfords Stockport."
"Great prompt service with online order."
"Very quick friendly service to fit some headlight bulbs."
"Great customer service from all the staff."
"Went this morning for air con check. No hanging about Halford chap straight on it."
"Big thank you to matthew at the stockport store for helping me out."
"Visited Halfords today to buy a SAT NAV, the person on the front desk was extremely helpful and pleasant."
Cons:
"Today we went for evaluation of my bicycle and trade card. For this evaluation, I was made to wait three weeks."
"Impossible to find what I was looking for and only staff I could see was 1 person on the till."
"Poor service as per usual from Halfrauds. Ordered on line and was told to wait an hour for a text as to when to collect my item. 4 hours later and still no text."
"Absolute disgrace, they haven't got a clue about customer service at all."
"No phone calls no communication from your garage, very disappointed in this lack of service."
"The click and collect is always a hassle at Halfords."
"Shocking customer service! I paid for some car paint, which they had to order. They said it would take 3 days to arrive. 2 phone calls, 2 visits to the store and 13 days later still no paint!"
Staff and Service
Pros:
"Matt was amazing, outgoing, polite, charming, beautiful, you name it and he was it."
"Joel is a credit to Halfords."
"Graham arrived in seconds, and in a few further seconds, I had the parts I needed, fitted to the wheel I brought in, and a ton of good advice on how to fit it to the bike properly."
"The staff were friendly and knew where the products were and about them too."
"I was welcomed by a young lady called Rachel who was extremely helpful."
"The young man who checked it was efficient, very professional and very nice."
"Great service from Anthony the Manager at the Halfords Stockport branch."
Cons:
"Really sloppy workmanship and dangerous!"
"I had to use Halfords for my cycle to work scheme. When I picked up my bike in June, I was feeling pressured to buy one of their service packages."
"Upon arriving at the store I was told that the bike was boxed and not pre-built as it was meant to be."
"What a joke booked online paid up front greeted with very rude assistant."
"Only let down about stockport store is not enough staff."
"The attitude of the bike salesman was not very pleasing, he made us wait for long, just ignored us."
"Would be 5 stars but for an older lady who was a bit abrupt to her colleague Infront of me."
Product and Pricing
Pros:
"The bulbs at £2 a pair are extremely reasonably priced."
"After some research Halford were the cheapest and I went with the battery with a 5-year warranty."
"Bikehut repair stand. This is a sturdy piece of kit and worth the money!"
"Enormous range of products, easy-to-use website, reasonable prices."
"Just had chip repaired on my windscreen, excellent service and excellent result."
"Great after sales service from Marc. He took time out of his busy schedule to resolve the issues with my Dashcam."
"They fitted my car a new battery in the wind cold and rain.after 7pm!"
Cons:
"Useless staff in Stockport Halfords management also a complete joke."
"It is very obvious none of them know their way around a bike don't go to them for advice or to fix your bike."
"The assistant informed us that 'this is the battery you require' I looked at it and said that it wasn't the right one."
"Apparently now I have to wait 2 weeks for a refund."
"Very miss leading signage. Made it look like things were included with the bike that were not."
"Such a bad experience and a poorly run operation. Get it sorted, Halfords!!"
"The most annoying part was that the staff were totally unconcerned, and said that stock levels are often recorded wrongly."
Online and In-Store Experience
Pros:
"I ordered it really easily online then received all my tracking details so I could see where the bike build was up to."
"Replacement items fitted to my car quickly and efficiently by friendly, knowledgeable and helpful people."
"Ordered stuff online the night before. Was told it would be ready 11:00 next morning. I got a text at 10:03 to say it was ready."
"Took advantage of Halfords free bike check up and was extremely impressed by the level of customer service, efficiency, and helpfulness of the staff."
"A great store for all your travel needs, always gone above & beyond."
"I ordered my goods online and they were ready to collect the following day."
"What a fantastic experience online and in store."
Cons:
"Expected product purchased to be delivered but somehow became click and collect."
"Click and collect was horrendous, I used this service because of the situation at the moment with covid-19 but it was a right load of hassle."
"I definitely won’t be rushing back to Halfords to buy a bike."
"No phone call came & what is more frustrating is whilst trying to call them today, nobody is available to answer the phone!"
"Ordered items online & paid. I was very quickly contacted by the store to inform me that what I'd paid for wasn't actually in stock."
"Joke, 3 tills only 1 working, printer not working, 6 people waiting staff walking in and out."
"Picked up a bike I ordered online recently and was very unhappy with the customer service at this store."