Stockport Audi Reviews Summary

Customer Service

Pros:

• "I was greeted by a very friendly receptionist and my enquiry was dealt with by the sales team."
• "Really proactive, helpful, no fuss and knowledgeable."
• "I could not fault the staff and the actual service, which were very impressive."
• "Lady who booked me in was very polite and had a conversation with my little boy and kept him entertained whilst I signed the required paperwork."
• "First class service from start to finish. A big, bright showroom, cheerful staff."
• "Chris and the team at Audi have been absolutely amazing in helping me buy my new car."
• "I had a great experience from your team at Audi!"

Cons:

• "Very rude manger by name of afzal."
• "Audi have been unhelpful from the start and extremely unprofessional."
• "Awful service. I asked the dealership to look at a loose badge on the dashboard that was clearly a warranty issue."
• "I raised a complaint with the service manager who promised me a compensation and also promised to send me a link to my email how to claim it. This never happened."
• "complete and utter horrendous customer service and frankly lack of it provided by Stockport and it's management."
• "Initial attempts to contact Services were arduous and frustrating."
• "Despite calling and leaving messages for the manager concerned I have even had the courtesy of a reply to my e-mail or telephone messages!"

Facilities & Amenities

Pros:

• "They also checked my car, if everything is in order and valeted it, which is a bonus no doubt!"
• "The showroom is very clean and inviting."
• "The person who serviced my car even sent me a really helpful video explaining what they had done and recommendations."
• "Excellent customer service. From the friendly welcome, efficient booking process, reminders and updates this was a seamless process."
• "Very friendly professional and approachable staff, helpful with all my enquiries."
• "Fabulous service this week from the team at Stockport Audi."
• "Many many thanks for what can only be described as exemplary customer service from both Philip XXXXXXX & Jane Laycock-Barnett."

Cons:

• "No courtesy car was made available despite me asking for one."
• "Was there nearly 2 hours and wasn’t even offered a refreshment."
• "If there is anything to suggest improvement on, it would be the service waiting area for customers."
• "While waiting for the job to be done I was asked not to sit upstairs and instead to use the 'waiting area' downstairs. The doors were open downstairs, the room was very cold."
• "the investigation was overlooked."
• "On collecting my car it has been mentioned it had been cleaned. Outside was immaculate the hovering inside wasn’t very good."
• "You asked if I wanted a wash and vac, I said yes, but you didn’t bother doing it…."

Communication & Responsiveness

Pros:

• "Phil the service manager is one of the nicest people you will meet in the car business."
• "Staff at Audi Stockport were excellent."
• "Visited Audi Stockport last week, customer service by both the receptionist and Service Advisor Nick Hansford was exceptional."
• "Shab particularly, looked after me and told me most of what I needed to know."
• "Technician was Lee, who sent me a video of the whole car inspection process to my phone, sounded professional and very much on point when explaining."
• "Sanj has checked up on us and has been there for any queries we’ve had."
• "Excellent customer service and in-depth knowledge from Tawf at Inchcape Stockport Audi."

Cons:

• "You had my car for a total of 3 days and never called to let me know when it would be finished."
• "No one answers the phone, and when I tried other options where the call was answered the Inchcape employee was argumentative."
• "The service here is appalling, never getting a call back when told i will be."
• "Every time I call Chris for an update I am advised that Chris will call me back, but he never does."
• "I was without my vehicle for 8 days and the lack of communication and clarity here is frustrating and disappointing."
• "Service dept never answer the phone or return calls if messages left."
• "The prolonged delay and lack of communication have left me frustrated and dissatisfied."