Birmingham Audi Reviews Summary

Customer Service

Pros:

• "The quality of service was faultless."
• "Very courteous and professional staff throughout."
• "Brilliant! Car serviced, given one-to one updates & timescales, video feedback confirming tyre depths, advisories etc."
• "The whole experience has been great from beginning to end."
• "Couldn’t have been treated any better."
• "The whole process stress free and enjoyable!"
• "Fantastic customer service."

Cons:

• "I noticed a car online, enquired, and the following day received a phone call... I received no further notification."
• "Audi refused to correct the damage."
• "The service department never rings you back."
• "Only the ‘sit and wait until however long it will take’ as they can’t guarantee when the car will be taken into the workshop."
• "General lack of motivation from sales and after sales."
• "Had to wait longer than expected due to delays but the gentleman, Dan, notified me of the delay whilst being very apologetic."
• "Hard to get hold off after leaving messages had to go directly to branch to chase."

Sales Experience

Pros:

• "So happy with my new car! Always gone through Omar and couldn’t be happier with the service he provides."
• "Highly recommend Gianni, he was excellent throughout the entire experience."
• "Khushal Khan gave us the best experience."
• "Recently brought a new car from Birmingham Audi & really couldn’t fault their service."
• "The whole process of buying a new car for the wife was made so easy and seamless."
• "Would definitely recommend them as a great experience for buying cars."
• "Thank you so much to Jordon Findlay, who was nothing but amazing, friendly, attentive and patient during the whole process."

Cons:

• "Would NOT recommend, had issues with my Audi Q7 throughout the 2 and 1/2 years of use."
• "I had a clear impression that she didn't like us."
• "Went in to show room today. 18th February about buying a new vehicle but was treated as though I was not regarded as respectful customer."
• "After arrival at around 3:45pm, I have been told that they wouldn't be able to complete all the checks hence need to rebook."
• "Certainly won’t be going back to these people."
• "Possibly the worst dealership and car purchase I have ever experienced!"
• "Upon parking at Audi Birmingham, noticed cars parked in the Disabled Bays with no blue badges displayed."

Vehicle Service and Maintenance

Pros:

• "Even my car was cleaned and it came home gleaming."
• "Once the work was completed i received a video message by text and email, to advise me of any issues with the vehicle."
• "Good experience with my car service."
• "Service is delivered to clients effectively, efficiently, and quickly."
• "Fantastic customer experience from beginning to end."
• "Incredibly helpful and friendly throughout the service."
• "Service completed to price quoted."

Cons:

• "Had to drive it away without a parcel shelf as it was damaged."
• "Furthermore they didn't even wash or clean the car."
• "No health check was carried out even though i was told they would be giving one."
• "The dealership failed to complete the service book."
• "Service advisor not professional, clueless advice with incorrect solutions to problem caused."
• "Overall poor customer service and sub standard service centre which will blame you for not maintaining your car."
• "The alloy wheels and brake calipers came back damaged by corrosive wash or similar."