Audi Approved Erdington Reviews Summary

Customer Service

Pros:

• "I would like to personally thank Ryan Smith Service Advisor for his above and beyond approach with my vehicle alongside high level of customer service."
• "Great experience i had an issue with my engine light being on. They took my car in immediately and rectified the issue so I could still go to the airport for my holiday."
• "I must say that the experience I received when purchasing my car was phenomenal. From the sale of my car with Andy to the experience with Ryan in after sales and the seamless transition all the way through."
• "Lovely experience, had my car in for a service recently and Ryan was fabulous and a credit to the team as he made me feel very valued as a customer with excellent mannerisms."
• "Was helped by Tia and Ash, they were the best. I received a very good service, they explained everything very well for me."
• "I recently had my car booked in at Erdington Audi for a diagnostic, the service Advisor Ash was very helpful she kept me informed of my repairs."
• "I’ve had a very pleasant experience today getting my car serviced with Audi, it’s all down to Ash, the front of house manager, she was absolutely wonderful and very professional."
• "Everyone has their own experience and their own opinions. My experience and opinion of all the staff I dealt with and the service I received is that they couldn't do enough to accommodate."

Cons:

• "Car was being fixed at erdington under my lifetime warranty. Didn't have my car for 4 weeks due to back and forth with warranty company EMAC."
• "Whilst my car was at audi it was damaged on the front left wheel arch paint missing and a small dent. This then had to be booked in to be repaired."
• "I didnt get a call for 7 working days so i chased up myself (Which i shouldn't have to do) took car in today to be repaired and the lady was extremely rude."
• "Haven't had a great experience so far. I was booked in and brought the car in the morning, only to get a call in the afternoon that they can't look at the car."
• "Recently brought a car, we sent it to Audi through warranty to get repaired. While our vehicle was with Audi erdington, our wheel arch was damaged."
• "It is almost 2 weeks later and I haven't heard back from them despite chasing. I had big expectations of good customer service here and so I am really disappointed."
• "Extremely rude and condescending member of staff. I explained I was informed that the work would be covered under warranty. She dismissed this and did not wish to listen."
• "Terrible experience with this team. Never able to offer a courtesy car, never able to offer clarity on when my car will get looked into."

Quality of Vehicle

Pros:

• "Just bought a lovely Audi E-Tron delivered to my door and I just wanted to say it was in mint condition and it is. So pleased, outstanding super customer service."
• "Well, what can I say? Brilliant from start to finish. Not only was I able to buy my Audi SQ2 at a hugely competitive price."
• "Had my car services at Audi Erdington and I was served by Matt Greenshields who was very pleasant and welcoming. Service was great and I couldn’t have asked for better."
• "Went here to get a new Q3 for my misses and I have to say we were both more than impressed with everything."
• "This was my first time buying a car and I had the best experience. Sharon looked after me so well and made sure I was happy at every point."
• "Just brought my first Audi Tony was so good with me made me feel so at ease told me what was best with part exchanging had such a great experience."
• "Spoke to Sharon at Audi Erdington who explained the process of financing a car, helped find a car which was within my budget and exactly what I was searching for!"
• "Recently had my car serviced at this branch staff are really helpful they did a full inspection on my car and fixed some minor issues free of charge."

Cons:

• "I paid my £99 Deposit to secure a car. I then travelled over 120mile round trip to view a car that I was told by Dan the sales person was in tip-top condition. Upon arrival I checked the tyres, 1 had a nail in it (MOT FAIL!!)."
• "Always never check what plan we have. It's like they never check what is needed even though they call us for a booking. trying to sell something else."
• "It’s always an ordeal coming to this branch of Audi. Most other customers visiting the service desk seemed equally as unhappy."
• "Vehicle was not up to true Audi standards, spending 60k on a car was told various different updates that was not true."
• "Went in on Sunday and just wanted to view a possible car. Pushy and forceful sales team. Made to leave a deposit. Been called non stop following that 3 times a day to come and purchase the car."
• "Im not one to leave reviews but me and my mate come couple of weeks ago to see the sales team. Lovely reception lady said they are bit understaffed tonight so might be a half hour wait which we didn't mind, 45 minutes later we are still there but reception lady said we are next. Then suddenly the sales woman don't know her name took in another 2 customers when we were clearly next. Very bad service."
• "2 months ago I went there, asking about helping me to get second, spare key to my car. Before I have made a payment everyone was nice and helpful and I’ve been told to order new car key from Germany."
• "Having brought a lovely Q8 from Audi approved in Erdington, was a bit concerned with the way the staff work there. On the day of purchasing and signing the documents for our Q8, we had to wait a day due to paper work not completed by the manager in which pushed us out a day."