Vivona Earcare Bromley: Earwax Removal Clinic Reviews Summary

Staff Professionalism

Pros:

• "James, the audiologist who attended to me, did an exceptional job."
• "John, the ear care specialist, was an absolute delight to work with."
• "Jennifer took the time to explain the procedure clearly and within 15 minutes my ears were cleared."
• "Jennifer was very informative about the whole procedure and ensured that I knew everything I had to know before she started."
• "Jennifer provided a wonderful and caring service with a great level of explanation at every step."

Cons:

• No cons were mentioned regarding staff professionalism in the reviews.

Clinic Environment and Hygiene

Pros:

• "The facility was clean, well-maintained, and equipped with the latest technology."
• "What impressed me the most was the stringent adherence to hygiene precautions and the immaculate cleanliness of the entire facility."
• "The clinic operates with strong dedication to customer service, professionalism, and attention to detail."
• "The place was really clean, and the lady that did my ears, explained everything to me, was very professional."

Cons:

• No cons were mentioned regarding clinic environment and hygiene in the reviews.

Customer Service

Pros:

• "From the moment I walked in, I was greeted warmly by the staff."
• "The moment I stepped into the office, I was warmly greeted by John, who made me feel right at home."
• "The suction process was quick and painless and images of the outer ear were provided before and after the treatment."
• "I was very pleased with service from Vivona Bromley."

Cons:

• No cons were mentioned regarding customer service in the reviews.

Effectiveness of Treatment

Pros:

• "James's expertise was evident as he skilfully and gently removed the earwax, making the procedure painless and efficient."
• "My ears feel 'brand new' and my hearing better than ever."
• "After my ear was unblocked I felt so much better."
• "My daughter can hear very clearly now."
• "I can hear much better now!"

Cons:

• No cons were mentioned regarding the effectiveness of treatment in the reviews.

Accessibility and Convenience

Pros:

• "I did not call for an appointment until late Friday Afternoon and I got an appointment at 9-45 Saturday morning."
• "Called up at 10 on a Saturday & had the appointment at 12."
• "It’s really easy to book via the website and I managed to get an appointment quickly."
• "I was able to book an appointment without difficulty. Free parking was very convenient."

Cons:

• No cons were mentioned regarding accessibility and convenience in the reviews.