Southern Counties Veterinary Specialists Reviews Summary

Facilities & Comfort

Pros:

• "The surgery is clean, bright, and comfortable, and the team are all wonderful and very helpful and caring."
• "The surgery was clean and bright, and the reception team were kind and provided excellent service."
• "Incredible facilities, staff, surgeons."
• "Very professional, caring and great facilities."
• "The clinic is the cleanest I've ever seen."
• "The place is spotless and all the staff kind, friendly and compassionate."
• "From the sound-proofed cat kennels to the separate waiting area for cats and the friendly, comforting service, we couldn't be more grateful to them."

Cons:

• "SVC poor animal housing, lack of adequate infection control caused extreme suffering and death of my beloved dog."

Communication & Updates

Pros:

• "We had daily updates on his condition & treatment which put our minds at ease & no question we asked was too silly for them to answer!"
• "Updates post surgery also excellent along with followup home care advice and guidance, provided on paper and easy to double check."
• "The vets explained everything in detail, the communication was outstanding an kept us up to date all the time."
• "Darren kept me updated on his condition twice daily ..I didn't need to phone him he rang when he said he would."
• "Nadia called us and gave us updates on how he was dong, what she had discovered and gave us so much useful information."
• "We were able to contact any time of day/night for an update and received a daily update anyway by phone call."
• "We received 2 phone calls every day, one in the morning and one in the evening whilst our poorly fur baby was with them, giving us updates on her progress, treatment, etc."

Cons:

• "2 weeks ago I suggested to the wife we should contact them as we haven't heard back, but as it's not an urgent case we decided to wait a bit longer, still no test results but sent a bill for £169 in the post and they've taken over £700 from the insurance!!"
• "When my insurance company tried to contact them 7 times, they never got a response."
• "There were multiple failures in his care management, delayed results, records and results being sent to the wrong vet."
• "Let me down.. My dog was referred to these vets... Due to this error my dog passed away two days before his appointment."

Professionalism & Expertise

Pros:

• "Orthopaedic surgeon Phil Witte quickly discovered he had a very unusual injury to his wrist which needed very intricate surgery involving a single tiny screw."
• "The expertise and knowledge of the vets is outstanding."
• "It was transparently obvious how thorough, professional, skilled and informed she is and even more comforting was her visible compassion and love for animals."
• "The emergency treatment received when Herbert was first diagnosed was very professional and organised, they kept my partner up to date."
• "Brilliant vet. My dog came in with paralysed legs from an FCE, and within a week she was able to stand up, go to the toilet by herself, and walk around."
• "Phil Witte was the vet we saw. He was knowledgeable and friendly."
• "The Neurology Vets Racquel and Nadia were incredible; their knowledge, skills and approach was outstanding."

Cons:

• "They employ some clueless interns who have no idea how to handle animals."
• "They gave us the wrong instructions to feed him and incorrect amount of medication."
• "My dog went in with a leg problem (limp) caught a fatal infection which required extensive costly treatment at another referral vets but deteriorated so much he died."