All Creatures Healthcare Reviews Summary

Staff and Service

Pros:

• "All staff were friendly, welcoming and polite, we straight away felt at ease."
• "The vet was brilliant."
• "Our pup Luna went to puppy classes there which was fantastic to socialise with other dogs and learn the basics."
• "Wonderful Vets highly recommended brought my pup in yesterday the Vet himself was amazing with our Boy checked him all over."
• "Vet was very knowledgeable and staff very friendly."
• "Absolutely wonderful professional and genuine vets."
• "Definitely recommend for exotics - their Leopard gecko care sheets are accurate and useful."

Cons:

• "They seemed clueless about my angora with a cleft nose."
• "Angers me how a so called trained vet say bloat and fractured teeth when he never even had it???"
• "Was rude when I could not understand him."
• "I was very angry and had a discussion with Roberto once the consultation had finished, which I filmed as I intend to take this further."
• "The room had a bizarre smell."
• "First impression awful from the outside, upon arrival first thing I noticed was the water stained ceiling all over the inside of the building."
• "I took tilly out of the practice after being treated like absolute filth by the receptionist on duty."

Cost and Value

Pros:

• "Remarkably this all ended up being cheaper than what we were charged by all creatures."
• "Absolutely amazing service and the staff are very kind and gentle with the pets and aren't too pricey."
• "Knowledgeable staff, always helpful and friendly - not to mention amazing value for money."
• "They really know their stuff which is why I wanted to avoid my usual vets and I was not disappointed!"
• "The vets are fantastic, very compassionate and run you through their concerns, etc. and the best course of action but ultimately leaving it in your hands to decide what's best for your pet."
• "Always hard to find a vet that specialises in small animals like rodents."
• "The vets, nurses and receptionists are all brilliant and I can’t rate them highly enough."

Cons:

• "Oh and btw might I add they told me that just an X-ray would cost me £200!!!! Ridiculous!"
• "I was then phoned the next day to be told that I would be required to pay a further £2500."
• "This practice only cares about money! avoid at all costs."
• "Absolute money grabbing thieves charging £100 fee for missed appointments for 3 animals booked in at same time."
• "£95 just because she was an exotic vet."
• "All about money money money."
• "Gave me a bill/estimate of £800... I paid 500 in cash only for them to tell me I still owe £800."

Communication and Care

Pros:

• "They have a great knowledge of birds, something I have found lacking in other veterinary surgeries."
• "No words can describe how grateful I am to have an amazing vets just down the road from me."
• "They kept me well informed and reassured."
• "They supported me amazingly well when I had to make an awful decision about my wonderful cat, Dave."
• "The incredibly kind All Creatures Healthcare staff helped me through a difficult time with my beloved pet; they really understand how much we love our little friends."
• "They were so comforting and the reception team were great as well."
• "Both vets that I spoke to, Jorge, and the Greek lady were very friendly and helpful."

Cons:

• "Pet bird died as no thorough check was done!"
• "I was treated like absolute filth by the receptionist on duty."
• "If the vet had taken up sometime and thoroughly checked my bird and done something against his diarrhea, laboured breathing, loss of appetite, his feet turning purple and his constant loss of balance he wouldn’t be dead right now!!!!"
• "The vet, Roberto, breached the 2010 Equality Act."
• "Sadly finally given up with all creatures today... we were told our vet was sick, they had called us and there was no chance of an appointment till this evening."
• "The rat was left suffering in unimaginable pain... through poor communication and a definite lack of urgency on the staffs part."
• "My girlfriend's budgie was wrongly diagnosed and we were quoted a service which they later said they'd not wish to conduct."