Address: Oak Tree Ln, Mansfield, NG18 4LF, United Kingdom
Phone: +441623422244
Rating: 4.4
based on 201 reviews.
Customer Service
Pros:
"Fantastic customer service from Jeff and the team at Peugeot Mansfield."
"Amazing service from Nathan and Greg."
"Rebekah Cummings was professional right from the start of me entering the showroom with a warm welcome."
"Jimmy and the whole team were nothing but helpful and the best customer service I have experienced."
"Jeff was only too happy to help and get me back on the road."
"Peugeot Mansfield has the best customer service."
"The dealer Brendan was very helpful and made sure I understood everything at each stage of the process."
Cons:
"Very poor service. Agreed to view a car with salesman and paid deposit... He just wanted to bully me into a visit immediately."
"The car wasn't valeted(even though i was told it was ready), so had to hang around until it was done, the alloys were scuffed."
"This place was fine in 2018 but the customer service is shocking now."
"Please do not buy a car from this place. I bought one and they didn't fix what was promised."
"This company is absolutely disgusting with how they treat their so-called staff."
"Ray the service rep didn't accept fault, we had no positive action from the Evans Halshaw customer care team."
"The staff were very unhelpful and wouldn't fix the problem or even explain what the problem was."
Sales Experience
Pros:
"Great service, came in needing a car and drove one away just two hours later."
"Will certainly be going to this dealership for our next car and couldn't recommend them enough."
"Walked in looking for a car left the same day with a new one after part exchanging my old car."
"I'm really happy with the Suzuki Swift I purchased, and would definitely recommend this dealership!"
"Jeff explained everything in a clear and concise manner and I felt reassured and confident with my purchase."
"Would recommend this place if people were to look for a new/used car."
"Brendan was great from start to finish, I didn’t feel pressured to make a sale at a car at his dealership."
Cons:
"It felt very apparent that I was expected to just turn up and purchase the car."
"I won’t be recommending."
"I decided to walk away from the car and requested deposit refund."
"I had many emails ignored in this process."
"The sales team agreed to additional work that needed doing on the car and a sale was agreed. Our appointment was at 5pm to collect the car to which we were told the car would be ready by then. We waited 25 minutes with 2 small children with no one to be seen from the sales team."
"everyone else was not very helpful and they clearly don’t have a functional system of completing these transactions."
"I'm disgusted in this company, me and my partner went to buy a car yesterday the price on the car showed £2601 and as we went on after a drive the lady showed us the costs £2750 plus vat £84."
After Sales and Support
Pros:
"Bought my EV Peugeot from here. Their after service is really top notch."
"James Gregory... handled it and us very professionally, he was polite, efficient and for a newbie he did a great job."
"These guys are the best!!! I broke down on my way to Northumberland on holiday and these guys went way beyond to get us sorted."
"Just picked up our new car from Evans Halshaw Peugeot Mansfield, Jeffrey was very helpful throughout and fulfilled every promise he made regarding the car, he made the whole process easy from start to finish."
"I was really pleased with the service I received by Wayne as he was able to turn the car around in such a short amount of time."
"Amazing service from Jeffrey throughout the entire process."
"Amazing service from Evans Halshaw Peugeot Mansfield, Sophie was a pleasure to do business with and made the whole process effortless."
Cons:
"Paid a deposit to hold a car I wanted to buy. Agreed at £99 but they took £200 from my bank."
"They refuse to pay me back for this and it’s back in for the sixth time on the 24th oct."
"Took my car in for Mot and wind washers repair came out with a 2600 pound bill then my washers broke again straight away so had to pay for a new pump then my screen broke after the garage already looked at it twice before in last month and got quoted 1400 pound for it."
"Loss of personal data ‘vanished’ off their system and this included my bank details!"
"The after service wasn't great."
"They never phoned me back after promising they would. I waited 2 months for that phone call."
"I'm now stuck with a car and a half painted wind mirror."